The study, conducted among 1,800 AI decision makers surveyed across six countries and 4,200 employees from 14 countries, highlights that despite strong enthusiasm for AI, there is a clear disconnect between trust in the technology and its actual use in the workplace. While 85% of decision-makers express high interest in AI, the vast majority (82%) acknowledge they need to better understand how AI can improve workplace efficiency.

Read Next: Four Questions to Guide High-Impact Enterprise AI Integrations

AI Workplace Challenges

Additionally, although 54% of employees believe AI can improve their work and 54% feel confident in their ability to collaborate successfully with AI, there’s still a significant gap in actual adoption in regular use at work. Jabra’s data found this appears due to several perceived challenges and demographic considerations:

• 90% of employees wouldn’t trust AI for tasks that require creativity and innovation. This reluctance isn’t just about trust, it’s also about the satisfaction that comes from being personally involved in these more meaningful tasks.
• There’s a clear generational divide in AI adoption, with 47% of Millennials and 37% of Gen Z indicating they feel positive about AI versus only 15% of Boomers. Adoption wise, 28% of Millennials and Gen Z use AI day to day at work, versus just 15% of Boomers.
• AI decision-makers are relatively young – 58% are between the ages of 18 and 39 – and 71% are not from the IT department.

Paul Sephton, head of brand communications at Jabra, says, “We see many organizations eager to jump on the AI wave, but some are still dancing in the dark when it comes to effective implementation and meaningful use. As tools rapidly shift toward voice-driven input rather than text alone, it’s crucial for organizations to recognize how this evolution will change our interactions with AI and enhance productivity.”

He continues, “To avoid what we call ‘AI-washing’— simply jumping on the AI bandwagon — organizations must carefully evaluate the productivity gains that AI can offer and actively involve their employees in this journey. At Jabra, we believe in harnessing the power of AI not just to enhance productivity, but to foster a more connected and capable workforce, driving innovation and collaboration at every level.”

Another version of this article originally appeared on our sister-site Commercial Integrator on October 23, 2024. It has since been updated for My TechDecisions’ audience.

The post AI in the Workplace: Jabra Finds Only 26% of Office Workers Use It Daily appeared first on My TechDecisions.

Be sure to also check out the slideshow, below, for more information on the products.

2024 TNT Commercial Winners

Audio Components

Lenbrook
Bluesound Professional BCS300 In-Ceiling Pendant Speaker

Audio Distribution Systems

Listen Technologies
ListenWIFI

Automation Software

Nanolumens
NanoSuite

Digital Signage Hardware

LG Business Solutions
LG MAGNIT 4K 136-inch Micro LED Display

Digital Signage Software

Samsung Electronics
Samsung VXT

Video Monitors

Sharp Electronics Corporation
PN-LC2 AQUOS BOARD Collaboration Displays

Installer Loudspeakers

Renkus-Heinz
OmniBeam

Display Mounts

Chief
Tempo Flat Panel Wall Mount System

Projector Mounts

Tempest
Fly

Network Management Solutions

Samsung Electronics
SmartThings for Business

Power Conditioning, Surge Suppression and Energy Solutions

Nice
Nice DC-12 IP Smart Power Manager

Project Management and Design / Web Software

XTEN-AV LLC
X-VRSE by XTEN-AV 

Conference Projectors

Christie
Christie 4K860-iS

Specialty AV Cables or Connectors

Pure Fi
Pure Fi Pro HDMI 2.1 Active Optical Cable

Audio Conferencing Components

Crestron Electronics, Inc.
Crestron Flex Pods

Cameras

Jabra
Jabra PanaCast 50

Collaboration

Barco
ClickShare Bar Pro

Interactive Whiteboards

LG Business Solutions
LG CreateBoard with ChromeOS Flex certified slot-in OPS

Videoconferencing Components

Crestron Electronics, Inc.
Crestron Videobar 70

Video Streaming Solutions

Epiphan Video
Pearl Nexus

Category Cable Distribution

Valens Semiconductor
VS6320: HDBaseT-USB3 Extension IC

Coax Video Distribution

ZyCast Technology, Inc.
U5 Single Channel 4K (HEVC) Encoder Modulator with Simultaneous RF and IP Out

IP Video Distribution

Audinate
Dante AV-H

Matrix Switchers

BZBGEAR
BG-8K-1212MA | 12×12 8K Matrix Switcher w/ Audio De-Embedder

Videowall Hardware

Planar
Planar DirectLight Pro Series

Videowall Software

Samsung Electronics
Samsung Signage Setup Assistant

To see a list of all entries, click here!

Another version of this article originally appeared on our sister-site Commercial Integrator on January 31, 2024. It has since been updated for My TechDecisions’ audience.

The post 2024 Top New Technology (TNT) Awards appeared first on My TechDecisions.

Per a statement, Jabra+ for Admins offers a seamless experience from start to finish, allowing users to manage their communication devices with ease. As a result, it helps save time on administration and troubleshooting. IT administrators will have visibility and control over settings, firmware and insights from one unified software platform. Moreover, they can check in for real-time status updates from anywhere, says Jabra.

According to the company, Jabra+ for Admins will pave the way for future experiences for IT administrators, end users and partners. The platform will start with meeting room and video device management that customers can sign up for now via an Early Adopter Program. There will be wider availability later this summer, Jabra adds.

Next-Generation Meeting-Room and Video-Device Management

With Jabra+ for Admins, users can effortlessly monitor and manage all Jabra meeting room solutions with a clear visual overview of rooms, locations and devices. The modern user-interface (UI), new design, and enhanced intuitiveness make device management more accessible. All in all, it offers a comprehensive solution for IT administrators, the company states.

The platform also allows users to manage all devices in a room collectively; thus optimizing the in-room experience by remotely configuring devices and updating firmware. The real-time online/offline status tracking of rooms and devices helps to identify immediate issues. This then reduces IT tickets and ensures a seamless meeting experience, the company reveals.

Jabra+ for Admins: A Unified and Secure Cloud Platform

As a unified software platform, Jabra+ for Admins can integrate with IT help desk systems and third-party tools to create an ecosystem for device management. Whether updating devices, customizing headsets, or integrating with Jabra devices, users engage with a single system.

Per a statement, Jabra+ for Admins also leverages the security and scalability of Microsoft Azure. As a result, it provides a platform with Single Sign-On (SSO). SSO enhances security by reducing attack surfaces and streamlining user authentication, resulting in a better user experience and alleviating IT burdens associated with password recovery.

Holger Reisinger, SVP of enterprise solutions at Jabra, says, “In the hybrid workplace where managing meeting rooms and multiple devices is increasingly complex, we understand the importance of simplicity and efficiency. This is why we created Jabra+ for Admins; a streamlined, secure platform that is easy to use. Users can now be more productive and spend more time on what makes their business thrive.”

Another version of this article originally appeared on our sister-site Commercial Integrator on January 30, 2024. It has since been updated for My TechDecisions’ audience.

The post Jabra Launches Jabra+ For Admins Software Platform appeared first on My TechDecisions.

This functionality identifies who said what in a Microsoft Teams Room meeting and allows each person to have their spoken words accurately attributed to them in the transcript, says Jabra. Using intelligent speech recognition, it identifies up to 10 individual speakers’ voices. The feature also includes names of in-room participants to the live transcription so people are aware of who the speakers are and the content of the meeting.

Additionally, the voice-recognition functionality – upon individual enrollment – enables in-room participants to maintain their identity in the meeting transcript. Thus, it allows for more precise intelligent recaps for users with a Teams Premium license, the company notes.

Related: Airtame & Jabra Partner to Deliver Seamless Hybrid Meeting Experience

Features of Intelligent Speaker Functionality

Per a statement, the Intelligent Speaker feature is proprietary Microsoft technology to uniquely identify a person’s voice to have accurate speaker attribution. When multiple people are speaking in a conference room, and the transcription feature in Microsoft Teams is enabled, it makes sure the sentences and words of each attendee can be attributed to them as opposed to being generically attributed to the meeting space.

Jabra PanaCast 50 is the first and only Microsoft Teams Rooms video bar that supports Intelligent Speaker right in the bar, per a statement. Thus, one does not need to purchase a secondary device just to enable this capability. The PanaCast 50 also now natively includes Microsoft’s Intelligent Meeting Space. This allows the videobar system to set room boundaries to avoid including outsiders in the meeting field-of-view, says Jabra.

Streamlining Online Meetings

As explained by Microsoft, announcing the general availability, Intelligent Speaker will bring people identification in live transcription in a shared environment. Thus, it allows everyone in the meeting to spend less time taking notes. Moreover, participants can easily follow along who said what in the room, per a statement.

According to Jabra, the Intelligent Speaker functionality includes a seven-microphone array to identify voices. So whether participants are working remotely or in the conference room, they can effectively see who said what during and after the meeting.

Josh Blalock, Microsoft MVP and chief video evangelist at Jabra says, “No one likes taking minutes. And now, no one has to. We are proud to be the first to bring Intelligent Speaker for Microsoft Teams directly to a video collaboration bar, expanding the ROI for our PanaCast 50 customers and eliminating the need for them to further complicate their meeting-room deployments.”

Blalock adds, “At Jabra, we are always looking for ways to harness the power of cutting-edge AI technologies to revolutionize hybrid and remote meetings. And this is a major step.”

Another version of this article originally appeared on our sister-site Commercial Integrator on November 17, 2023. It has since been updated for My TechDecisions’ audience.

The post Jabra Integrates Microsoft Intelligent Speaker Feature in its Videobars appeared first on My TechDecisions.

According to the Lowell, Mass.-based company, the new Evolve2 headsets thus empower users with the most useful and professional features. With this, users can protect their focus zone and take calls and meetings, no matter their environment. Additionally, they boast optimized sound for professional use and music. As a result, there is no need to switch headsets during break times.

Jabra Evolve2 65 Flex

To provide maximum flexibility, the Jabra Evolve2 65 Flex has a unique fold-and-go design. It also comes with a collapsible hinged headband and slimmed-down earcups. The Evolve2 65 Flex also features a soft sustainable pouch. This allows users to easily tuck it into even the smallest bag or pocket. With the headset, audio is clear even in loud locations, thanks to a powerful chipset, advanced digital algorithm and beamforming Jabra ClearVoice microphones for the open office. The chipset and noise-cancelling technology delivers optimal Hybrid Active Noise Cancellation (ANC), says Jabra. Additionally, the close-fitting memory foam earcups help seal out even more of the surroundings.

Evolve2 65 Flex features Jabra Air Comfort technology and flexible earcups that rotates to move whenever users do. This makes the headset incredibly comfortable, no matter how long it is on. Jabra also notes that the unique technology layers ultra-soft perforated foam inside the collapsible headband for a gentle cushioning effect.

The headset has a 360-degree busylight, a shorter hide-away boom arm and it is certified for all leading virtual meeting platforms. This includes Microsoft Teams, Google Meet and Zoom. Moreover, workers are equipped for all-day work and play with the headset promising up to 32 hours of music time and up to 20 hours of talk time with ANC/busylight off.

Jabra Evolve2 55 and 50

With more flexible working, and therefore more potential for distractions, Jabra says it is bringing Active Noise Cancellation (ANC) into more professional headsets. This comes in a wireless option, the Evolve2 55 and a corded version, the Evolve2 50. The headsets are built with powerful ANC that has a unique acoustic chamber design, 28mm custom speakers, a specially designed chipset that powers speech-separating, and two premium noise-cancelling microphones.

Both products are certified for all leading virtual-meeting platforms. This includes Microsoft Teams, Google Meet and Zoom. Moreover, the products provide a comfortable fit with Jabra Air Comfort technology.

“The current generation of hybrid workers are in search of comfortable, flexible and easy to use devices for both work and music. Meanwhile, headsets are evolving from mere accessories to a business necessity for productive work,” says Holger Reisinger, SVP for enterprise solutions at Jabra. “This was why we sought to create high-quality, mid-range headsets so we can meet the needs of both the business and end-users. Particularly with the foldable version, everyone will have the ability to look, sound and be professional, working from anywhere.”

Key Features of Evolve2 Products

• Maximum comfort with Jabra Air Comfort technology
• Jabra ClearVoice Microphone systems that meet premium microphone for the open office standards
• Integrated 360-degree busylight
• 28mm custom speakers deliver premium sound for music
• Certified for leading virtual meeting platforms (UC-certified and Microsoft Teams-certified variants available)
• Up to 30m wireless range (Evolve2 65 Flex & Evolve2 55 only)
• Personalization with Jabra Sound+, Jabra MySound and voice assistants (Evolve2 65 Flex & Evolve2 55 only)
• Connect two devices at the same time with dual connectivity (Evolve2 65 Flex & Evolve2 55) and connect to another device via Bluetooth while plugged in (Evolve2 50)
• Boom arm mute and answer call
• Available in stereo and mono (Evolve2 55 & Evolve2 50 only) – Evolve2 65 Flex available in stereo
• UC and Microsoft Teams variants
• Optional charging stand (Evolve2 65 Flex & Evolve2 55 only)

According to Jabra, all new Evolve2 products will be available in April.

Check out Jabra’s complete line of audio and video solutions on our sister-site AV-iQ here.

Another version of this article originally appeared on our sister-site Commercial Integrator on March 27, 2023. It has since been updated for My TechDecisions’ audience.

The post Jabra Expands Line of Evolve2 Series Headsets appeared first on My TechDecisions.

The Lowell, Mass.-based company’s new products are the Speak2 75, Speak2 55 and Speak2 40, which Jabra says are intelligent speakerphones designed to handle conference meetings, direct calls, streaming media, presentations and more.

According to the company, the Speak2 speakerphones are engineered to go beyond standard speakerphone performance by providing full duplex audio, allowing users who are talking simultaneously to conduct more natural two-way dialogues that make it seem like each speaker was there in person without disrupting conversation flow.

Jabra says each speakerphone in the Speak2 lineup features voice level normalization technology and beamforming microphones designed to eliminate background noise for superb voice pickup.

The Speak2 75 features a custom-designed microphone quality indicator via a 360-degree light ring that shows users how well their voice is being picked up by the microphones, giving users reassurance that they are being heard.

The speakerphone also includes an advanced full-range 65mm speaker for a more powerful audio experience and more efficient and productive meetings, the company says.

Jabra says the Speak2 speakerphones feature plug-and-play connectivity so users can quickly start or join a meeting. The Speak2 40 connects via USB, while the Speak2 75 and Speak2 55 also feature wireless connectivity.

Each speakerphone is designed to work with al leading virtual meeting platforms, the company adds. In addition, the Speak2 75 can work with Microsoft Teams Rooms and Zoom Rooms, Jabra says.

In a statement, Aurangzeb Khan, senior vice president for collaboration solutions at Jabra, says sound clarity is fundamental when looking to ensure employees feel included in hybrid meetings.

“Therefore, Jabra decided to take on the challenge of re-engineering the world-leading Jabra Speak series for better performance and optimized experiences,” Khan says. “Engineered for the hybrid worker who wants to hear and be heard in the most productive way, the new Speak2 range demonstrates to those working flexibly between home and office, that their voice matters too. So, get ready to speak up.”

The post Jabra Releases New Speak2 Line of Speakerphones appeared first on My TechDecisions.

According to Kramer, the powerful multi-participant content-sharing capabilities of its VIA Connect2 for hybrid meetings and VIA Campus2 for lecture halls and classrooms, come together with the intelligent features of Jabra PanaCast to create a fully certified solution that is quick to install and intuitive to use.

The solution delivers advanced and scalable bring your own device (BYOD) and bring your own meeting (BYOM) participation with plug-and-play capability and One-Step-Conferencing through sessions that are driven from the user’s own device for touchless operation.

Kramer’s VIA Connect2 and VIA Campus2  integrate with Jabra’s PanaCast 50, which features astounding audio, a unique 180-degree field of view and intelligent zoom and Virtual Director mode to make meetings more immersive. Real-time whiteboard streaming ensures inclusivity for seamless remote collaboration.

Key Features

Participants can connect from any device or operating system and experience unified communications out-of-the-box, supporting conferencing platforms such as Microsoft Teams and Zoom.

The Kramer VIA Connect2 and VIA Campus2 are compact wireless presentation and collaboration devices with the smallest form-factor in the industry. They can be deployed, managed and configured remotely using VIA Site Management (VSM). This software management platform enables IT, AV integrators to maintain hardware remotely via the cloud or through on-premise networks.

The Jabra PanaCast AV intelligent and secure solutions work with all leading UC and conferencing solutions, enabling teams to connect anytime, anywhere from whatever equipment they’re using with professional audio and video features.

“Jabra’s PanaCast is an amazing line of video bars and combined with Kramer’s leading wireless presentation and collaboration platform, we bring best-in-class audiovisual experience to teams working together. Our partnership goes beyond the product certification — we have similar go-to-market approaches with many joint channel partners that will benefit from our sales and marketing initiatives. We also have a great cultural fit and share a passion for developing technologies that continuously improve audiovisual experiences, to help people feel closer together even when they’re far apart,” says Aviv Ron, vice president of corporate development and strategy at Kramer.

Aurangzeb Khan, senior vice president of intelligent vision systems at Jabra, adds, “We engineered our PanaCast range to provide intelligent, secure and high-quality video solutions to users, no matter where they choose to work from. Combining PanaCast with Kramer’s wireless presentation solutions makes hybrid working and collaborating with colleagues easier than ever.”

This article originally appeared on MyTechDecisions’ sister-site CommercialIntegrator.com.

The post Kramer & Jabra Introduce New Hybrid Conferencing Solution appeared first on My TechDecisions.

According to a research, many frontline workers feel they lack the right technology and access to information to do their job effectively. Lowell, Mass.-based Jabra notes that its discreet Bluetooth mono headset will address these concerns with its compact design and Push-to-Talk (PTT) button.

Frontline workers can thus gain direct access to other colleagues instantly and make faster, informed decisions. This then boosts their productivity and performance within the business. At the same time, it enhances customer satisfaction.

Connectivity Made Simple

Minimal button interactions and intuitive button placements are essential for those darting between the shop floor and the stock room. This is because they need to find the right buttons quickly. With the PTT button directly on the headset, employees can answer any urgent questions and solve problems almost instantly no matter where they are. According to Jabra, the PTT feature is unique in a headset form factor and helps make workers more productive.

The PTT button works with platforms like Microsoft Teams Walkie Talkie and Zebra Workforce Connect straight out of the box. It can also be integrated with the business’ preferred platform using the Jabra SDK.

For a full overview of the devices used by the business, employers can use the Jabra Xpress management software. This allows users to track, update, and customize all devices across the whole organization.

Crystal Clear Communication, Anywhere

Noise is a constant challenge for most frontline workers. For this reason, the Jabra Perform 45 comes with an advanced ultra-noise-cancelling microphone that removes up to 80% of background noise. Thus, it helps co-workers hear each other correctly right the first time. The speaker also features optimization for speech clarity. This allows for smooth, uninterrupted communication on both ends.

Moreover, the Face2Face feature helps ensure that customers always have the workers’ full attention. Users can activate this feature by lifting the microphone boom arm to a vertical position. This then mutes all incoming audio. When the employee is ready to re-engage with colleagues on the PTT channel, they simply need to pull the boom arm back down to receive PTT messages again.

Lightweight Design, Everyday Use

When working in a busy environment, it is essential for frontline workers to have a lightweight headset that does not weigh them down. The compact Jabra Perform 45 weighs just .63oz, the company notes. It also fits comfortably and discreetly around whichever ear the workers prefer to wear it on. As a result, it ensures that workers always appear approachable and professional to customers.

The Jabra Perform 45 also comes with three sizes of EarGel, so workers can find the fit that feels right for them, whether on the left or right ear.

Also Read: Jabra Launches Engage AI SaaS Solution & Contact Center Headsets

“We are reminded more than ever of the essential role of frontline workers across industries like healthcare, hospitality, warehouse and retail. They are the glue which binds the entire operation together, so we knew that our new line, Jabra Perform, needed products that can help frontline workers do their job better. Our hope is for frontline workers to have everything they need within finger’s reach with the Jabra Perform 45 headset, so they can assist their colleagues and customers and can remain in the zone no matter where they are,” says Yves Dupuis, SVP at Jabra.

Key Features of Jabra Perform 45

• Small, lightweight and discreet design: Workers will be comfortable all-day and always look approachable to customers. It’s durable, with IP54-rated protection from dust and water
• 80% noise-cancelling microphone and crystal-clear sound: Keeps communication smooth and without disruption
• Push-to-Talk: Enables instant communication with colleagues
• Easy to set up and intuitive to use: Minimal button presses and has an intuitive, simple-to-sanitize design
• Extensive battery life and range: Up to 20 hours of Push-to-Talk usage, or up to 8 hours if it is just being used for calls, and up to 100m/300ft wireless range. Universal USB-C charging and compatible with 5-Bay Charging Stand
• Moveable boom arm: Able to mute all incoming audio instantly, allowing for increased focus on customers
• Able to customize and manage devices: via Jabra Direct and Xpress software and available for integration with free SDK

Shop and compare the latest Jabra products on AV-iQ here.

This article originally appeared on MyTechDecisions’ sister-site CommercialIntegrator.com.

The post Jabra Introduces Perform 45 Wireless Headset for Frontline Workers appeared first on My TechDecisions.

Engage AI utilizes artificial intelligence (AI) technology to provide real-time insights to improve customer calls and support employee wellbeing. The launch comes on the back of Jabra’s findings on how 76% of customers who contact customer service do so over the phone and how voice interaction remains the preferred channel for customers. With customer experience being a key performance indicator for businesses, Engage AI is built for agents to improve customer satisfaction through monitoring elements like tone of voice.

Real-time Insights with Engage AI

Engage AI assesses both the caller and agents’ conversation and levels of engagement. The solution, which works with most contact center systems, provides an instant measurement of the customer experience and live coaching on how to manage given situations. When agents deliver a friendly and energetic voice, it demonstrably improves customer satisfaction and conversion rates, and reduces call length, thereby saving costs.

Such real-time insights allow agents to adjust their approach during calls immediately to better suit the caller’s needs as well as post-call in the form of engagement scores to understand areas of improvement. The engagement score and data can also be integrated into existing analytics platforms via API.

Tools for Development

The SaaS solution comes with tools to support skill development and improve team management. Contact center agents can get access to self-coaching assessments and performance evaluations which are strength-based, inclusive and personalized for each agent and team.

Contact center supervisors can also get insights into their team’s performance to further improve customer experience on an individual and team level. On top of receiving real-time updates on praiseworthy and coachable moments, supervisors can use the platform to monitor employee wellbeing based on real-time event updates and dashboards with call analytics and data.

The AI model is based on over 20 years of research and millions of analyzed conversations by the world’s most prolific voice AI scientists at audEERING, a Munich-based technology operation.

Engage AI works across all dialects and languages.

Jabra Engage Headsets

To improve contact center customer experiences, Jabra has added two new Engage headsets: Engage 50 II and 40. The company says the Jabra Engage 50 II headset ensures that no calls will ever be missed with its SmartRinger feature. Meanwhile, the Jabra Engage 40 delivers speech optimization and background noise cancellation, enabling agents to focus on conversations with customers.

Jabra Engage 50 II

The Jabra Engage 50 II uses advanced algorithms to create a beamforming pickup of users’ voices and analyses the noises in the background. Its 3-microphone system surpasses the standards of Microsoft’s Premium Microphone for the Open Office, according to the company. Jabra attributes this to its ability to remove up to 36 decibels of noise, enabling the clearest call experience and spot-on call transcriptions.

The Engage 50 II headset also features an adjustable, audible SmartRinger feature that alerts the user of incoming calls even when they are not wearing the headset. It is on a detachable link controller with a volume wheel designed to sit on the desk next to the keyboard to give a no-look access to all controls.

Jabra Engage 40

With contact center agents having their headsets on all-day, comfort is key. The Jabra Engage 40 headset is lightweight with angled ear cushions and in a maze-shaped pattern inside each ear cup to relieve pressure. Its built-in hearing protection, two microphones, noise-isolating earcups and advanced speaker technology helps to optimize every spoken word. The Jabra Engage 40 also has an inline control unit so agents can handle calls with speed with the programmable buttons.

Bringing transparency to call center operations

With hybrid work, it can be difficult for contact center operations and agents to understand if they are delivering great audio quality and conversations. Data is available through Jabra’s SDK and can be accessed through pre-built integrations with, amongst others, Nectar, Operata and Virsae. Or it can be accessed with Jabra’s free Engage+ desktop app that provides real-time call insights to improve conversation quality.

The Engage+ desktop app assesses whether the background noise, microphone position and voice quality are good prior to a call. During the call, it helps to correct any issues and provide conversation guidance and wraps up every session with a post-call report. According to Jabra, the app is non-intrusive, easy to use and can be easily deployed via the Microsoft Windows Installer (MSI) file.

Both headsets work with contact centers platforms and are Microsoft Teams certified.

This story originally appeared on MyTechDecisions’ sister-site Commercial Integrator.com.

The post Jabra Launches Engage AI SaaS Solution & Contact Center Headsets appeared first on My TechDecisions.

In an official blog, the company said it worked with device partners to bring these new Teams-certified devices to market as part of its Microsoft device Certification program.

During normal times, the program helps organizations set up Teams Rooms. Now, the program is helping people working from home due to COVID-19.

These devices offer deeper integrations with Teams, including a Teams button on headsets and speakerphones to make joining a call or checking missed calls, and a premium microphone for open office environments.

Read Next: Microsoft Teams to Increase On-Screen Video Participants

New Teams-certified headsets

• EPOS has announced its wired IMPACT headsets that were previously certified for Skype for Business now offer a firmware upgrade to be certified for Teams. A call answer button and LED now serve as a Teams button so users can interact with Teams by pressing the button.
• Jabra introduces the Evolve2, a new professional headset with a dedicated Teams button to alert users of notifications and enables quick engagement with the platform. A certification for premium microphone for open office helps boost clarity.
• Logitech’s Zone Wireless and Zone Wired headsets, designed for busy workspaces, are now certified for Teams. Like the others, a Teams button allows users to launch or join a meeting. Both offer premium audio and call clarity. The Wired version meets Microsoft’s premium microphone for open office requirement.
• Poly now provides a dedicated Teams button for several of its headsets, including wired and Bluetooth devices. Some models have met Microsoft’s open office requirements. For existing Skype for Business-certified customers, you can expect a firmware upgrade to enable Teams integration with the hook switch.

Lenovo’s Teams-certified phone

Lenovo joins the Teams-certified phones group with its ThinkSmart View, an 8-inch HD display with an enterprise-grade microphone and speaker to help consolidate the meeting and calling experience.

Room accessories

Microsoft also announced several other meeting room accessories certified for Teams, including:

• Yearlink MVC900 Room System
• Bose ES1 Ceiling Audio System
• Logitech Room Solution powered by Lenovo ThinkSmart Edition Tiny
• Poly Trio C60
• Shure Microflex Advance MX910 ceiling array microphone, Microflex® Advance MXA310 table-top microphone and IntelliMix P300 audio conferencing processor.

The post These New Microsoft Teams-Certified Devices Can Make Remote Work Easier appeared first on My TechDecisions.