Workplace communications and IT management software provider GoTo is the latest tech firm to leverage an integration with ChatGPT as the company is bringing the generative AI chatbot to its customer engagement product and IT management products to act as a writing assistant and a script generator. The Boston-based software company launched last month its […]
GoTo, the Boston-based IT management, support and business communication provider has released a suite of new remote monitoring and management (RMM) features and an all-new free offering for GoTo Resolve. The latest updates introduce new RMM capabilities to meet the needs of today’s IT leaders, furthering GoTo Resolve’s evolution towards a unified IT service management […]
GoTo, the Boston-based IT management, support and business communication provider announced a new virtual whiteboard integration with Miro. The integration is now available for meetings & training sessions in the GoTo application, making real-time collaboration simple for a virtual or hybrid workforce, says GoTo. Miro is available for GoTo Connect, GoTo Meeting, and GoTo Training […]
Business communications and IT support platform provider GoTo is launching new contact center features that give agents the ability to collaboratively and securely assist customers within their web browser. The feature is Co-browse within the GoTo Contact Center, and it is designed to help agents be more efficient and help customers at small and medium-sized […]
Business communications and IT support platform provider GoTo is launching a new IT helpdesk feature within its GoTo Connect unified communications-as-a-service platform that allows end users to submit a support ticket directly within the app. According to the Boston-based company, this functionality is designed to enable a consolidated view to help accelerate resolution time for […]
Business communications and IT management software company GoTo is acquiring cloud-based device management firm Miradore to add new mobile device management capabilities to the GoTo Resolve IT support platform. According to Boston-based GoTo, the move reinforces the company’s vision as a one-stop-shop for IT management needs for small and medium-sized businesses (SMBs), with Miradore’s purpose-built […]
GoTo is bringing new remote monitoring and management features to GoTo Resolve, its IT support platform, designed to help small and medium-sized businesses address issues proactively. The new features in GoTo Resolve available now include background file management that allows IT professionals to manage files on a remote device without having to connect to the […]
Collaboration and IT support software provider GoTo has announced a new integration between its remote support tool GoTo Resolve and collaboration app Slack to bring its conversational ticketing experience to one of the most widely used communication tools. According to GoTo, formerly LogMeIn before rebranding and launching GoTo Resolve earlier this year, the new integration […]
GoTo has announced a new Contact-Center-as-a-Service (CCaS) offerings within its GoTo Connect product designed for small and midsize businesses to help boost sales, improve customer experiences and support employees and IT. The company says the expanded offering is an evolution of its recently announced GoTo Connect product, a new unified app for both IT support […]
LogMeIn has rebranded as GoTo and launched a new IT management and support platform GoTo Resolve, and is rolling out a new experience for the company’s unified communications-as-a-service product GoTo Connect. Those products will be united by a single application, administrative system and converging user experience that combines support and communication products. These changes are […]
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