Artificial Intelligence or AI has been a buzzword for some time now. It’s uses appear to be endless, but one facet of our world where we are seeing great strides is in it’s customer service applications. In a recent study, 47% of customers say they want more from brands now than they did before in […]
Are you sure you’re getting the most out of your IT Service Management (ITSM) solution? Asking yourself this critical question can help you zero in on how your ITSM can provide more value or help you reevaluate your solution all together. With there being more and more competition when it comes to budget, its important […]
At some point in your career there is going to come a time when you are tasked with reviewing and vetting new tech to implement into your company. Sometimes the hardest part of the whole thing is just getting started. In this new series from My TechDecisions, the IT Pro MBA: Vetting Technology guide deep-dives […]
As the Coronavirus continues on and leads us further into uncertainty, the question remains, “when do we return to the office?” For some the answer is now and for others, it’s much, much later. For most, they seem to fall somewhere in the middle, they are looking for a combination of remote and on-premises work. […]
Working in IT has enough challenges without adding in the complications of surveillance video. Things like total cost of maintenance, how the VMA manages bandwidth, what cameras are supported, what level of cybersecurity is provided, and what integrations are available to use are important factors IT managers have to think about when assessing a video […]
There’s a lot to consider when building out a chatbot experience to ensure that it delivers a seamless experience and meet your business goals.
The shift to a hybrid work environment is a trend that has increased in popularity over many years. The COVID-19 pandemic has spurred this trend, forcing many companies to shift in the ways they work and collaborate. Barco recently conducted a global survey to understand how employees worldwide envision the future of the workplace. The […]
With remote work going from a temporary solution to a way of life, IT managers like yourself are juggle more than ever. Anything from creating a user-friendly help desk for your remote employees to making sure the IT infrastructure you are using is working efficiently. It’s a big job, but you know exactly how to […]
When you ask companies what they do that makes them successful, they will say that they put their customers first. Many companies will say that they do, but it’s not always simple in practice. It’s easy to get wrapped up in creating profits and the day-to-day. But when you put your customers first, profits are […]
With Coronavirus forcing more employees to work remotely, IT pros have been busier than ever. But how are they and their organizations handling remote work? We recently polled our audience to ask them just that. We asked a number of different questions ranging from how many remote workers are working remotely to what types of […]
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