The Value of IT Service Management (ITSM)
IT Service Management (ITSM) takes traditional IT management and delivers it as a service, streamlining processes and providing better management.
IT as a Service
Aspect Software Releases 19th version of Cloud Contact Center as a Service system
Aspect Software has released the 19th version of its Cloud Contact Center as a Service system that features customer-driven capabilities and enhancements for both contact center and workforce optimization suites. According to a company press release, Cloud Contact Center V19 allows agents and supervisors to deliver better customer service experiences by supporting a wide variety […]
Amazon Web Service’s AWS IQ Helps Customers Engage with Certified Project Experts
Amazon Web Services announces AWS IQ, a new service that helps customers quickly find, engage, and do business with AWS-Certified third party experts for on-demand project work. AWS IQ offers the tools and workspace for more secure collaboration, streamlined project tracking, and integrated billing. Customers simply log into AWS IQ and describe their project needs […]
‘Essentials As a Service,’ Or Why EaaS Is the Acronym to Look For Going Forward
As part of your digital transformation strategy, you’ve made the decision to move key applications, even mission critical parts of your business, to the cloud…for all the right reasons. It’s the key to creating a more agile, responsive and competitive IT organization; a highly efficient and effective environment where finite resources are able to focus […]
Where is the IT Pro Headed?
In a world of constant – and rapid – digital innovation, IT professionals are now admitting that as technology grows, the mundane day-to-day tasks grow with it.
The Hard Lessons of IT Outsourcing
The challenge of business outsourcing may still seem a leap too far for many businesses. Yet, IT outsourcing continues to generate much interest among companies internationally.
Building the Perfect Hybrid Cloud: The Balance Between Public and Private Clouds
While the world is moving more public, there are many reasons to keep private cloud information separate. Get the information you need to create a hybrid cloud system that utlizies both public cloud and private cloud aspects.
Lenovo and Cloudistics Release ThinkAgile Cloud in a Box
The new ThinkAgile CP Series is designed to help customers enjoy the convenience and ease of use of a public cloud behind their own data center firewall.
Azure Expands Reach to Australia, New Zealand Governments
Microsoft is partnering with Canberra Data Centres to provide cloud services for Australian and New Zealand government entities.
What is Unified Communications as a Service (UCaaS)?
Unified Communications as a Service (UCaaS) and Unified Communications and Collaboration as a Service (UCCaaS) are the key to affordable, manageable communications and collaboration technology in your organization.
