UCC Archives - My TechDecisions https://mytechdecisions.com/tag/ucc/ The end user’s first and last stop for making technology decisions Wed, 23 Oct 2024 19:53:23 +0000 en-US hourly 1 https://mytechdecisions.com/wp-content/uploads/2017/03/cropped-TD-icon1-1-32x32.png UCC Archives - My TechDecisions https://mytechdecisions.com/tag/ucc/ 32 32 Biamp’s Conferencing Bundles Earn Microsoft Teams Certification https://mytechdecisions.com/unified-communications/biamp-conferencing-bundles-microsoft-teams-certification/ https://mytechdecisions.com/unified-communications/biamp-conferencing-bundles-microsoft-teams-certification/#respond Tue, 22 Oct 2024 19:35:15 +0000 https://mytechdecisions.com/?p=51258 Biamp, supplier of professional audiovisual solutions, announced that its complete line of medium and large room conferencing bundles has received Microsoft Teams Room certification. Featuring the advanced TesiraFORTÉ and Devio audio processors, these bundles offer businesses a comprehensive solution for high-quality audio in their medium and large conferencing spaces, says the company. The solution includes […]

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Biamp, supplier of professional audiovisual solutions, announced that its complete line of medium and large room conferencing bundles has received Microsoft Teams Room certification. Featuring the advanced TesiraFORTÉ and Devio audio processors, these bundles offer businesses a comprehensive solution for high-quality audio in their medium and large conferencing spaces, says the company. The solution includes AI noise reduction to suppress distracting background noises and Biamp Launch, which automatically deploys and optimizes conference room audio at the touch of a button.

In addition, all five models of Biamp TesiraFORTÉ X and Devio SCX audio processors — the TesiraFORTÉ X 400, 800, or 1600 and the Devio SCX 400 and 800 — are now certified for Microsoft Teams using either Parlé Beamtracking ceiling or tabletop microphones. As a result, they offer multiple channels of AEC for further flexibility and customization in medium and large conference spaces.

Features of New Microsoft Teams Certified Solutions

“The Microsoft Teams certification of our complete line of conferencing bundles and audio processors notably expands our portfolio of Microsoft Teams certified solutions,” says Joe Andrulis, executive vice president of corporate development at Biamp. “Our TesiraFORTÉ X and Devio SCX audio processors are at the core of these solutions, providing excellent performance and innovative technology, including AI noise reduction and Biamp Launch, so that integrators and end users can be assured that their conferencing solutions will be easy to install, easy to use and result in extraordinary audio quality that is validated to work seamlessly within the rigorous standards of the Microsoft Teams platform.”

Medium and large room conferencing bundles from Biamp contain either a TesiraFORTÉ X 400 or a Devio SCX 400 processor, as well as Parlé Beamtracking microphones. These  track conversations from around the room — enabling remote participants to feel just as present as those in person — and are available in tabletop or ceiling models. They also include Desono C-IC6 ceiling loudspeakers, Biamp’s PoE-powered amplifiers, along with all necessary mounting accessories and category cabling to complete the installation in medium or large meeting spaces.

Advantages of the Biamp Solution

The newly certified Microsoft Teams bundles offer customers the advantages of a complete Biamp solution, including integrated Acoustic Echo Cancellation and cutting-edge AI noise reduction to suppress distracting sounds, as well as Biamp Launch automated system deployment and configuration. Biamp Launch identifies and configures every device in the system, performs a tuning cycle, measures acoustic characteristics of the room, applies recommended signal processing, echo cancellation, speaker tuning, noise reduction, and Zoom Rooms settings, then generates a dashboard highlighting performance settings before-and-after optimization.

Installers also benefit from Biamp innovation that extends far beyond superior audio, including minimal cable requirements with zero termination, zero network setup, automated EQ, and more. The Biamp bundles’ design feature plug-and-play installation, resulting in significant time savings for integrators. They also provide a consistent, high-quality audio experience for users across all conferencing spaces within a building, says the company.

Another version of this article originally appeared on our sister-site Commercial Integrator on October 22, 2024. It has since been updated for My TechDecisions’ audience.

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Top Three Network Concerns for Technology Decision Makers https://mytechdecisions.com/it-infrastructure/top-three-network-concerns-for-technology-decision-makers/ https://mytechdecisions.com/it-infrastructure/top-three-network-concerns-for-technology-decision-makers/#respond Tue, 23 Apr 2024 17:47:49 +0000 https://mytechdecisions.com/?p=49296 Wyebot's Roger Sands advises on future-proofing networks with video collaboration, WiFi 6E, and automation for reliability and a competitive edge.

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Running IT departments requires a keen understanding of what is needed now to ensure seamless operational efficiency, and what will be needed in the future for continued success. There are finite resources at hand — energy, time and money; they must be used most efficiently to provide the technological backbone needed by all enterprise processes. To assist in the prediction of strategic necessities, here are three factors I believe will have a high impact on business continuity in 2024.

Video Collaboration

Look For: Enhanced Communication and Productivity
Avoid: Stressing the Network

Video applications are used across industries for everything from collaborating and problem solving with colleagues, to training sessions, to providing customer services like telehealth appointments. While the use of this technology grew exponentially with many working from home, these applications are so entrenched in business operations that they won’t disappear with return-to-office mandates. Employees will still reach for videoconferencing to connect them with others who aren’t in the same office building — whether that be with a colleague or client in the same state or in another country.

Networks — wired and WiFi — must be resilient enough to withstand the growing dependency of video collaboration. They must support the upload and download of real-time data; otherwise, meeting attendees will experience distorted video, speech delays and other issues.

To keep communication and productivity on track, IT professionals must have:

  • End-to-end user experience metrics that measure how capable networks are of supporting video platforms. Metrics measured must include latency, jitter, dropped packets and the Mean Opinion Score.
  • Real-time analytics for video collaboration software and all other network devices, applications, and infrastructure to identify and resolve issues with pinpoint accuracy.
  • Complete visibility into the entire network ecosystem so there are no behavior and performance mysteries.
  • Automatic, proactive alerts to issues as soon as they occur and before users are impacted, rather than reactive alerts from inconvenienced users.

The 6GHz Frequency Band and WiFi 6E Migration

Look For: Expanded Connectivity
Avoid: Interoperability Issues

WiFi 6E appeared on the market soon after the release of WiFi 6. While the two deliver similar benefits for enterprises, WiFi 6E devices are alone in their ability to use the new unlicensed 6GHz spectrum. This is the first time in over a decade that the amount of available unlicensed spectrum has changed so this is far from your run-of-the-mill migration.

Yes, the 6GHz spectrum will be less congested and offer less signal interference since it will only allow 6E devices, and adds 14 additional 80MHz channels and 7 additional 160MHz channels. Yes, the faster data throughput and lower latency are exciting, especially for technologies such as cloud computing, augmented and virtual reality, and instantaneously uploading / downloading extremely large files.

But, networks and network ecosystems are going to significantly change with the new frequency band. Migrations need to move slowly and steadily to avoid interoperability issues. Technology leaders must prep their teams to be ready to:

  • Analyze end user metrics to predict which departments need the upgrade first. Migrations are expensive and time consuming; that time and money should be spent where the ROI will be the greatest.
  • Redesign AP deployment to better provide 6GHz connectivity. The 6GHz spectrum uses shorter wavelengths than its 2.4GHz and 5GHz predecessors. Existing AP placement may not offer the best support for the new technology.
  • Ensure redesigns don’t cause roaming issues for devices on any of the three frequency bands.
  • Watch and analyze three frequency bands 24/7. Issues of any sort can occur at any time; if all three frequency bands aren’t analyzed 24/7, IT professionals will be missing data. There’s always the chance that the data that teams don’t have will be the data that is needed to identify a root cause and make it possible for IT to implement a resolution.
  • Compare network performance before and after transitions both to identify issues and determine if the expected ROI is delivered.

AI-Powered Network Automation

Look For: Complete Wired and WiFi Assurance
Avoid: Manual, Reactive Operations

Enterprises need issue-free wired and WiFi networks. If networks aren’t issue free, organizations need solutions in place that will drastically:

  1. Reduce the number of issues
  2. Reduce resolution times

Fewer issues that are in turn resolved faster than ever result in networks that spend more time working optimally and less time causing delays in business continuity. When almost every single business process is dependent on the network, network assurance is a critical need.

Enterprises can try to achieve network assurance through purely manual means, but they will fail. Networks are too complex for this to be possible. Assurance depends on real-time analytics from every single connected device, all infrastructure, and even nearby networks. IT professionals cannot analyze thousands of data packets a second. They need AI-powered network automation.

When teams have the support of these solutions, they have:

  • Complete network visibility provided by a solution that never sleeps
  • Real-time, automatic problem detection, notification, and identification (root cause analysis)
  • Recommended resolutions
  • Proactive network testing
  • Automated remote troubleshooting

AI-powered network automation solutions deliver in-depth network analytics, down to the device level, so that technology leaders know the precise behavior and performance of their network, and what is needed to improve it. Generalities are not the answer. Enterprises want the best network for their users – and their users have specific needs and pain points. Understanding these, and designing a network that improves user experience, will also improve business performance, reputation and revenue.

AI-powered network automation solutions provide the needed capabilities in a cost-effective and scalable way. This is modern wired and WiFi assurance.

The Details Matter

A network that must be significantly updated or redesigned every year is one that is doing no one any favors. Networks need to meet the needs of enterprise users right now and be adaptable enough to continue providing optimal support for the next three to five years. Build your network to support the three trends of video collaboration, WiFi 6E and the 6GHz band, and network automation, and your network will be resilient, reliable, and give you a competitive edge that lasts beyond 2024.


Roger Sands is the co-founder and CEO of Wyebot, Inc. He has 20+ years of executive management experience under his belt, gained from working with both successful networking startups and Fortune 500 companies, such as the following: Hewlett-Packard’s WW WLAN business, Colubris Networks, Accton Technology, 3com, USRobotics, and Bytex Corporation.

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Nureva Backs HETMA as Annual Platinum Sponsor https://mytechdecisions.com/unified-communications/nureva-hetma-platinum-sponsor/ https://mytechdecisions.com/unified-communications/nureva-hetma-platinum-sponsor/#respond Tue, 23 Apr 2024 17:16:41 +0000 https://mytechdecisions.com/?p=49293 Nureva partners with HETMA as a platinum sponsor, enhancing classroom experiences with its audio conferencing systems for large educational spaces.

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Nureva Inc., provider of advanced audio conferencing solutions, announced its support for the Higher Education Technology Managers Alliance (HETMA) as an Annual Platinum Partner. A 501(c)(3) advocacy organization, HETMA focuses on expanding and enhancing the higher education audiovisual sector by connecting the community to strengthen the collective mission and impact of the broader AV/IT industry.

As a platinum partner, Nureva says it can more broadly introduce its audio conferencing systems that deliver the simplicity and value essential for larger classrooms. Per a statement, the company’s products are increasingly chosen by prestigious higher education institutions throughout the United States. These include Harvard Medical School, Georgetown University, Penn State University, The University of Arizona, The University of North Carolina at Chapel Hill and the University of California, Berkeley.

Support for Higher Education

Powered by revolutionary Microphone Mist technology, Nureva adds that its audio systems offer adaptability for both HyFlex and hybrid learning environments, without the cost and complexity of a traditional system. Here, thousands of virtual microphones fill larger classrooms and meeting rooms to pick up voices in every inch of the space, and in-room voice amplification means students will hear clearly — whether they’re in the classroom or participating remotely.

According to Nureva, its products incorporate many features specifically designed to address the needs of higher education technology managers. For instance, it includes autocalibration, which means IT teams can be assured that when rooms are rearranged to accommodate various classes, the audio simply adjusts. Nureva’s camera zones feature for the HDL410 system also keeps hybrid classes engaging by using sound location data to enable automated multi-camera switching in larger classrooms without any additional software or specialized technical expertise.

Nureva at InfoComm

The company states that visitors to InfoComm 2024 can learn more about Nureva’s technology and full product offering at Nureva’s booth (C5664). Additionally, Nureva is a sponsor of the HETMA Higher Education Summit on June 10 and 11, taking place in the West Hall of the Las Vegas Convention Center.

“Our collaboration with HETMA marks a pivotal step in our commitment to empowering higher education technology managers and the community as a whole,” says Nancy Knowlton, Nureva’s CEO. “We are excited to support HETMA in its search for products that simplify how IT managers equip their larger classrooms and meeting spaces with the audio performance needed to effectively support remote learning and collaboration.”

Another version of this article originally appeared on our sister-site Commercial Integrator on April 23, 2024. It has since been updated for My TechDecisions’ audience.

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Barco Streamlines IT Management with Microsoft Integration https://mytechdecisions.com/unified-communications/barco-streamlines-it-management-with-microsoft-integration/ https://mytechdecisions.com/unified-communications/barco-streamlines-it-management-with-microsoft-integration/#respond Thu, 22 Feb 2024 15:20:04 +0000 https://mytechdecisions.com/?p=49237 Barco, the global provider of meeting room technology, has formally entered into an agreement with Microsoft around Teams devices. As a first outcome of the agreement, Barco will enable ClickShare devices to provide data that will be available through Microsoft’s Teams Rooms Pro Management portal, and through tPro Portal to offer IT managers insights into […]

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Barco, the global provider of meeting room technology, has formally entered into an agreement with Microsoft around Teams devices. As a first outcome of the agreement, Barco will enable ClickShare devices to provide data that will be available through Microsoft’s Teams Rooms Pro Management portal, and through tPro Portal to offer IT managers insights into room and device utilization.

Research by Frost & Sullivan reports there is greater adoption of meeting insights and analytics tools to gain a better understanding of space utilization, performance, and engagement, with 76% of the decision-makers indicating this is a key capability. Companies are looking into implementing emerging technologies that provide insights on the workspace and meeting room utilization.

Today’s workforce has become accustomed to the Bring Your Own Meeting (BYOM) or Bring your own Device (BYOD) concept in meeting rooms. The Barco ClickShare solution enables users to host calls from their own laptop with their preferred videoconferencing platform, using the audio and video equipment in the meeting room. According to Barco, ClickShare has been leading the market with its wireless BYOM approach, as market research company Futuresource Consulting has previously estimated that ClickShare’s portfolio makes up over 50% of the global wireless conferencing market.

Clickshare & Microsoft Integration

With more than 240,000 ClickShare Conference devices in the field, ClickShare will be a significant data source for Microsoft Teams Rooms management capabilities and will feed into future initiatives. This first step provides valuable insights for IT decision makers without changing the user experience. When initiating a Teams call, the user’s Teams desktop client identifies the connected microphone, speaker, and camera via the ClickShare Base Unit and Button, passing the data into the Teams Pro Portal. Once multiple users have connected to the same ClickShare Base Unit, the information is populated for IT managers as a potential shared space within the Pro Management portal, enabling registration and management of the meeting space.

“ClickShare has always put the user at the heart of the experience, while guaranteeing IT managers have the necessary insights to equip meeting rooms in the most optimal way,” says Jan van Houtte, head of product at Barco. “Through this integration, Microsoft and Barco will work together to build easy management systems at scale for their customers. The joint forces in the Shared Spaces initiative are a first yet crucial step to explore market opportunities and establish a future portfolio.”

“Barco shares a clear focus with Microsoft on creating the best meeting experience. This focus drives our decision making, strategy, and partnerships, which has led us to take this step,” says Dan Root, head of global strategic alliances at Barco. “We are very pleased to be a part of the Microsoft Teams Devices ecosystem, and to bring Microsoft into our partnership program. Through this collaboration we will work together to build industry-leading solutions that take collaboration to the next level.”


Another version of this article originally appeared on our sister-site Commercial Integrator on February 22, 2024. It has since been updated for My TechDecisions’ audience.

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Jabra Integrates Microsoft Intelligent Speaker Feature in its Videobars https://mytechdecisions.com/unified-communications/jabra-microsoft-intelligent-speaker-videobars/ https://mytechdecisions.com/unified-communications/jabra-microsoft-intelligent-speaker-videobars/#respond Fri, 17 Nov 2023 17:13:44 +0000 https://mytechdecisions.com/?p=49109 After announcing it at InfoComm 2023, Jabra has integrated the Microsoft Intelligent Speaker feature for its videobar solutions. Per a statement, the PanaCast 50 and PanaCast 50 Room System by Jabra are the first front-of-room devices to be certified for the new Microsoft Intelligent Speaker functionality. This functionality identifies who said what in a Microsoft […]

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After announcing it at InfoComm 2023, Jabra has integrated the Microsoft Intelligent Speaker feature for its videobar solutions. Per a statement, the PanaCast 50 and PanaCast 50 Room System by Jabra are the first front-of-room devices to be certified for the new Microsoft Intelligent Speaker functionality.

This functionality identifies who said what in a Microsoft Teams Room meeting and allows each person to have their spoken words accurately attributed to them in the transcript, says Jabra. Using intelligent speech recognition, it identifies up to 10 individual speakers’ voices. The feature also includes names of in-room participants to the live transcription so people are aware of who the speakers are and the content of the meeting.

Additionally, the voice-recognition functionality – upon individual enrollment – enables in-room participants to maintain their identity in the meeting transcript. Thus, it allows for more precise intelligent recaps for users with a Teams Premium license, the company notes.

Related: Airtame & Jabra Partner to Deliver Seamless Hybrid Meeting Experience

Features of Intelligent Speaker Functionality

Per a statement, the Intelligent Speaker feature is proprietary Microsoft technology to uniquely identify a person’s voice to have accurate speaker attribution. When multiple people are speaking in a conference room, and the transcription feature in Microsoft Teams is enabled, it makes sure the sentences and words of each attendee can be attributed to them as opposed to being generically attributed to the meeting space.

Jabra PanaCast 50 is the first and only Microsoft Teams Rooms video bar that supports Intelligent Speaker right in the bar, per a statement. Thus, one does not need to purchase a secondary device just to enable this capability. The PanaCast 50 also now natively includes Microsoft’s Intelligent Meeting Space. This allows the videobar system to set room boundaries to avoid including outsiders in the meeting field-of-view, says Jabra.

Streamlining Online Meetings

As explained by Microsoft, announcing the general availability, Intelligent Speaker will bring people identification in live transcription in a shared environment. Thus, it allows everyone in the meeting to spend less time taking notes. Moreover, participants can easily follow along who said what in the room, per a statement.

According to Jabra, the Intelligent Speaker functionality includes a seven-microphone array to identify voices. So whether participants are working remotely or in the conference room, they can effectively see who said what during and after the meeting.

Josh Blalock, Microsoft MVP and chief video evangelist at Jabra says, “No one likes taking minutes. And now, no one has to. We are proud to be the first to bring Intelligent Speaker for Microsoft Teams directly to a video collaboration bar, expanding the ROI for our PanaCast 50 customers and eliminating the need for them to further complicate their meeting-room deployments.”

Blalock adds, “At Jabra, we are always looking for ways to harness the power of cutting-edge AI technologies to revolutionize hybrid and remote meetings. And this is a major step.”

Another version of this article originally appeared on our sister-site Commercial Integrator on November 17, 2023. It has since been updated for My TechDecisions’ audience.

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Shure Microflex Advance MXA920 & MXA902 Receive Google Meet Certification, Enhancing Hybrid Meeting Experiences https://mytechdecisions.com/audio/shure-microflex-advance-mxa920-mxa902-google-meet-certification/ https://mytechdecisions.com/audio/shure-microflex-advance-mxa920-mxa902-google-meet-certification/#respond Fri, 10 Nov 2023 17:25:58 +0000 https://mytechdecisions.com/?p=49112 Shure announced three new Works With Google Meet certifications for the Microflex Advance MXA920 Ceiling Array Microphone, the recently launched Microflex Advance MXA902 Integrated Conferencing Ceiling Array  and the ANIUSB-MATRIX USB Audio Network Interface. Per a statement, the new certifications expand the flexibility of using Shure products with Google Meet in hybrid environments for a […]

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Shure announced three new Works With Google Meet certifications for the Microflex Advance MXA920 Ceiling Array Microphone, the recently launched Microflex Advance MXA902 Integrated Conferencing Ceiling Array  and the ANIUSB-MATRIX USB Audio Network Interface. Per a statement, the new certifications expand the flexibility of using Shure products with Google Meet in hybrid environments for a consistent and reliable audio performance every time.

The MXA920 incorporates Next Generation Array Architecture for improved directional audio pick-up and clear and natural speech. It’s easy to install and use, includes onboard IntelliMix DSP and provides voice lift, sound reinforcement. It also has camera-tracking capabilities for a premium videoconference experience. The MXA920 is certified for Works with Google Meet when combined with the ANIUSB-MATRIX and the Microflex MXN5W-C Networked Loudspeaker.

The MXA902, the latest addition to the Microflex Advance line, is a conferencing ceiling array microphone with integrated loudspeaker and IntelliMix DSP. Thus, it is suitable for small and medium-size meeting rooms when combined with the ANIUSB-MATRIX. As of today, Shure’s MXA920, MXA902 and ANIUSB-MATRIX are Works With Google Meet certified, the company says.

“We understand how critical it is to ensure seamless conferencing performance, which requires solid collaboration with UC platforms. By certifying both the Shure MXA920 and MXA902 for Google Meet, we support IT and AV professionals with reliable and innovative technology for enhancing the end-user experience,” says Julie Crawford, strategic alliance senior marketing manager at Shure.

Another version of this article originally appeared on our sister-site Commercial Integrator on November 10, 2023. It has since been updated for My TechDecisions’ audience.

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Choosing the Best Video and Audio Devices for WFH Setups https://mytechdecisions.com/unified-communications/choosing-the-best-video-and-audio-devices-for-wfh-setups/ https://mytechdecisions.com/unified-communications/choosing-the-best-video-and-audio-devices-for-wfh-setups/#respond Fri, 04 Aug 2023 14:56:40 +0000 https://mytechdecisions.com/?p=48957 Editor’s note: My TechDecisions’ sister-site Commercial Integrator has teamed up with the IMCCA, the New York-based non-profit industry association for unified communication and workplace collaboration, to produce a quarterly supplement, titled Collaboration Today and Tomorrow, that focuses on all things collaboration from multiple perspectives. Several options are available for high-quality audio and video experiences when working […]

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Editor’s note: My TechDecisions’ sister-site Commercial Integrator has teamed up with the IMCCA, the New York-based non-profit industry association for unified communication and workplace collaboration, to produce a quarterly supplement, titled Collaboration Today and Tomorrow, that focuses on all things collaboration from multiple perspectives.

Several options are available for high-quality audio and video experiences when working from home. My advice is not to just buy the cheapest device available and possibly have a poor experience as a result. First, let’s look at use cases; then, we can dive into the device types themselves. 

There are several questions to ask before considering a new device. Are you on video calls several times per day or a few times a month? Alternatively, are video calls a rare occurrence that you need to be ready for just in case? Do you have a dedicated home office or are you mobile, taking calls in other parts of your house, on the road or at a coffee shop? Are your video calls always on a single device, such as a laptop, or do you use multiple devices as the need arises? 

Understand the Environment 

Once you understand your use case, it’s a good idea to understand the environment where you’ll have calls. Primarily, that refers to the lighting and typical noises you may be faced with. Variable lighting conditions — say, through a window — require either a camera that auto-adjusts to the conditions or a method of controlling the light (e.g., blackout drapes). Acute noises, such as that of cars with loud mufflers driving by or barking dogs, can be difficult to control. This should be considered when you choose a device. Lastly, there is the difficulty level of the device as regards its setup and use. For this article, we will classify the solutions as beginner, intermediate or advanced. 

Now, let’s talk about the devices. We can break down the options in the categories of cameras, audio and hybrid devices. Cameras include USB webcams, DSLRs and integrated options, such as those in laptops and tablets. Audio devices include those integrated into laptops and tablets, headsets, earbuds and speakerphones. Audio devices can also be wired or wireless. Hybrid devices, known as USB video bars, include a camera, microphone and speakers, all built into a single device. Although service-based video bars that have an embedded operating system are included in this class, they are not included in this particular discussion. 

Considering Cameras 

USB webcams are a good all-around choice for PC and laptop users. They suit beginners to advanced users, and they’re appropriate for rare to frequent use. They are considered portable, but they work very well when attached to a single computer in a permanent setup. Better USB cameras have management software to update firmware and to adjust settings either for controlled or variable lighting conditions. Many webcams include microphones. 

For those who want the highest quality of video — both for videoconferencing and for recording — many people choose a DSLR camera. With a DSLR, you can control multiple settings, including depth of field, to present the best view possible. However, there are a few cons to using a DSLR camera. Typically, you will need an extra cable to get the video feed to your computer. The cable required may vary by the camera manufacturer. These cameras are also much larger than webcams are, and they aren’t considered ultra-portable. The learning curve associated with using a DSLR makes it best for frequent, expert users. DSLR cameras will likely be much more expensive than webcams are. 

Laptops, tablets and smartphones have integrated cameras that are an excellent choice for beginners or infrequent users. Laptop cameras, while getting better over time, still lag in quality behind webcams. If you’re a frequent video user, a webcam is recommendable. Typically, integrated cameras have limited settings to control the scene or enhance the quality of the image. The main benefit of integrated cameras is their ease of use; a secondary benefit is not needing any extra pieces of equipment. 

Audio Devices 

Laptops, tablets and smartphones also have built-in capabilities for the transmission and broadcast of audio. However, the typical laptop and tablet audio experience can often be lacking, featuring substandard microphones and speakers. Smartphones have exceptional audio for voice calling, but, when video is added to the equation and the phone moves away from the user’s mouth, the quality can be less than ideal. Device-integrated audio rarely has built-in noise cancellation; thus, you’ll need to rely on the meeting service to block unwanted noise from reaching the people you’re talking to. That said, these audio solutions are extremely easy, good for all levels of expertise and the least-expensive ones in this article. However, I wouldn’t recommend using this method if you are anything more than an infrequent user, as the experience for you and the remote participants is typically less than ideal. 

Headsets have been around for a long time, and USB wired versions for use in meetings can be inexpensive. The low price does not necessarily mean low audio quality on your calls. However, lower-end models may have poor music playback, depending on the device. There are as many opinions in the wired versus wireless debate as there are headsets out there. In my opinion, it really comes down to the individual’s use case, device-portability needs and simplicity of use. If you’re going mobile, wired likely won’t cut it. If your headset stays in one place all the time, there may not be a need for wireless. Wired headsets have plug-and-play simplicity and are always ready for use, whereas wireless versions may not be as user friendly. 

In general, wireless headsets are going to be more expensive than their wired counterparts are. They also may be heavier due to having integrated batteries. The sound quality of wired vs. wireless is entirely subjective to the user, and I haven’t found one type to have better quality than the other. Wired headsets are for users of all difficulty levels, for infrequent to regular use, and are best for those working from one device in a permanent setup. Wireless headsets might seem slightly temperamental for infrequent or beginner users, as there can be Bluetooth connectivity issues that stem from a lack of use. Wireless headsets are excellent for mobile users in noisy areas, and they can be swapped easily between devices. 

Wireless earbuds are becoming more common in business communications. Not only do they work well with mobile devices via Bluetooth but, in addition, a few recent models have included a USB Bluetooth dongle that maintains a better connection with a PC or laptop. They might not be the best choice for those on calls all day long due to the potential of ear fatigue and the batteries not making it through the day. However, the pros are numerous: Higher-end earbuds typically have excellent noise cancellation for the wearer; they can serve as your audio device for music listening; and they are the ideal device for multi-device mobile professionals. 

The final audio-only device category in this article involves USB/Bluetooth speakerphones. Speakerphones are an excellent option for people who are on calls all day long, as headsets or earbuds can get uncomfortable after long periods of use. Modern speakerphones are connected to a computer either via USB or Bluetooth. Although primarily designed for conferencing, they can replace dedicated speakers for music listening. They are also typically easy to use. They’re good for beginners through advanced users, and Bluetooth-enabled models are an option for multi-device users. The primary concern is using a speakerphone in a noisy space or an open area. Privacy can be a concern, as can be the imperative not to disturb nearby people. If you are in a loud space, the device might pick up noises and transmit them to the person to whom you are talking. However, many speakerphones have built-in noise suppression, as do many meeting services that can greatly suppress static noises in the room. If two people are in the room for the same video call, a speakerphone is the logical choice over headsets or earbuds. 

Hybrid Devices 

For an excellent hybrid device with microphones, speakers and video, a USB-based video bar might be right for you. There are many positives with this type of device: the primary benefit being that you’re not forced to juggle between two or three separate devices, each of which is taking up a USB port. Hybrid devices typically include a robust set of audio and video features that are manageable via a software download. Individual pieces of gear might also have software downloads for management, and it can get cumbersome to deal with multiple software downloads for multiple devices. With a USB video bar, it’s all in one place, making device management easy. 

USB video bars are best in a permanent setup connected to a single computer, as they are not exceptionally portable and aren’t mobile-device friendly. This lack of portability due to their size is the primary downside with this type of device. They are also more expensive than other solutions are. However, realize that, by the time you buy a high-end webcam, a high-end microphone and a top-of-the-line speaker, your cost might be close to — if not more than — just buying an all-in-one video bar. 

Another version of this article originally appeared on our sister-site Commercial Integrator on July 31, 2023. It has since been updated for My TechDecisions’ audience. For more Collaboration Today and Tomorrow content, check out Commercial Integrator’s website archives.


Bryan Hellard is a product evaluator in unified communications, AV and smart home. 

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Xilica & Lumens Join Forces on Automated Voice-Based Camera Tracking https://mytechdecisions.com/unified-communications/xilica-lumens-join-forces-on-automated-voice-based-camera-tracking/ https://mytechdecisions.com/unified-communications/xilica-lumens-join-forces-on-automated-voice-based-camera-tracking/#respond Mon, 24 Jul 2023 20:39:38 +0000 https://mytechdecisions.com/?p=48934 Xilica, a provider of collaboration products, has partnered with Lumens Digital Optics, Inc. (Lumens) to deliver greater AV automation in hybrid collaboration spaces. The partnership integrates Lumens’ Pan-Tilt-Zoom camera functionality into Xilica’s Cat5-based audio room systems. According to the company, the partnership results in an out-of-the-box, fully integrated video and audio solution with automated voice-based […]

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Xilica, a provider of collaboration products, has partnered with Lumens Digital Optics, Inc. (Lumens) to deliver greater AV automation in hybrid collaboration spaces. The partnership integrates Lumens’ Pan-Tilt-Zoom camera functionality into Xilica’s Cat5-based audio room systems.

According to the company, the partnership results in an out-of-the-box, fully integrated video and audio solution with automated voice-based camera tracking capability and no upfront programming nor licensing.

The joint solution is available through mutual distribution partners in North America, Europe and Asia-Pacific.

How Xilica & Lumens’ Automated Voice-Based Camera Tracking Works

Xilica’s automated camera-tracking technology utilizes data feeds from a range of beamforming ceiling microphone arrays to steer IP-controllable PTZ cameras to specific positions around a collaboration space. With integrated control engines, capable of Lua scripting for almost any IP-controllable product, Xilica’s digital signal processors have become a popular choice for simplifying system operation in collaboration environments. By activating a new partnership with Lumens Digital Optics, Inc., Xilica can offer its customers a wider choice of vendor for camera products and expand the range of rooms that can be covered with this technology more deeply into higher education, government and judicial and corporate markets.

“Configuration of Xilica’s automated camera tracking technology has always been intuitive, but this new integration with Lumens significantly simplifies the configuration process for our customers,” says Steven Liang, VP product development, Lumens. “Lumens functionality and control is natively integrated into Xilica software for an easy, turnkey experience for customers, leveraging pre-designed templates and pre-built user interface options for an immediate deployment. With just a few clicks, Lumens and Xilica customers can obtain a sophisticated, easy-to-deploy automated solution for voice-based camera tracking without code and a high learning-curve.”

Shaun Robinson, VP product, Xilica, says, “We are bringing sound and video together over the network in a way that drives interaction and connection between presenter and audience, no matter the scale of the system or room configuration. This solution ultimately eliminates the need for users to directly control cameras during a conference or classroom session in any collaborative environment, while giving them the freedom to fully-utilize their space and communicate in a way that is natural for them.”

Another version of this article originally appeared on our sister-site Commercial Integrator on July 26, 2023. It has since been updated for My TechDecisions’ audience.

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Extron’s NAV Pro AV over IP Powers WSSU Anderson Center Meeting Spaces https://mytechdecisions.com/project-of-the-week/extrons-nav-pro-av-over-ip-powers-wssu-anderson-center-meeting-spaces/ https://mytechdecisions.com/project-of-the-week/extrons-nav-pro-av-over-ip-powers-wssu-anderson-center-meeting-spaces/#respond Tue, 23 May 2023 19:20:33 +0000 https://mytechdecisions.com/?p=48542 The Anderson Center at Winston-Salem State University (WSSU) is home to several academic departments and also serves as a busy conference venue. It boasts meeting breakout rooms, a large banquet hall and a 400-seat auditorium equipped to host professional theatrical productions. The conference venues can be booked by the campus community, government agencies, corporations, non-profit […]

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The Anderson Center at Winston-Salem State University (WSSU) is home to several academic departments and also serves as a busy conference venue. It boasts meeting breakout rooms, a large banquet hall and a 400-seat auditorium equipped to host professional theatrical productions. The conference venues can be booked by the campus community, government agencies, corporations, non-profit organizations and business associations. The McNeil Banquet Hall recently completed a major remodel that included installation of a new audiovisual system. Thanks to the improvements made in the remodel, bookings are way up, making the banquet hall a robust profit center for the university.

The Tech Challenge

Constructing the banquet hall improvements presented all of the typical challenges of a remodel. For the new AV system, WSSU’s Technology Support Analyst Chris Screen worked with Winston-Salem based AV integrator Recursav, LLC to meet those challenges. Although they had a blank slate of an empty room, they had to devise an AV design that could be installed with minimum disturbance to the existing walls and ceiling, while meeting the need for multiple screens on each wall to provide good viewing angles for people seated around dining tables throughout the room.

Plans also called for additional video screens in the lobby area at the banquet hall entrance, which required drilling through existing concrete structure for cable routing. To simplify cable pulls through existing construction, AV over IP signal distribution over CATx Ethernet cable was the logical choice.

The integrator selected a range of Extron switching, distribution, control, and audio products to meet system design requirements.

The Design Solution

Extron’s NAV Pro AV over IP Encoders and Decoders form the backbone of the video signal path, using 1 Gbps Ethernet cable infrastructure to send 4K video and RS-232 control signals throughout Anderson Center’s conference venues, including the McNeil Banquet Hall, the Dillard Auditorium, and their lobbies. The Ethernet cable distributes the audio, relying on Dante audio network connectivity. A NAVigator AV over IP System Manager configures the NAV encoder and decoder endpoints and also manages matrix switching between AV inputs and outputs through an IP network switch.

Signal Routing and Distribution with NAV Pro AV over IP NAV Pro provides several advantages that make it the right choice at Anderson Center. It transports video, audio, and control signals over standard CATx Ethernet cabling using readily available Ethernet network switches, saving installation time and expense, and allowing AV content routing from any source to any destination. WSSU plans to add more endpoints to the building’s AV over IP network during future budget cycles.

Projectors in the Banquet Hall

The banquet hall has five ceiling-mounted laser projectors aimed at two screens on the South wall, two screens on the North wall, and one screen on the East wall. The East wall with the single screen is considered the “front” of the room, but event organizers have the flexibility to make any wall the focal point of the room to suit varying crowd sizes, dining table layouts, or when dual screens are needed for a presentation. The projectors are fed HDMI content and RS-232 control signals from NAV decoders mounted atop each projector.

Flat Panel Displays in the Lobby

The hallway lobby at the banquet hall entrance serves as the “pre-function” area, where attendees can mingle, register and pick up badges before going into the hall. Two 65″ flat panel displays on the wall of the lobby display informational messages, entertainment, real-time views of presentations screening in the hall, or views of what is going on in the hall captured by two cameras located on the North and South walls of the hall. Extron NAV decoders mounted behind each display supply HDMI content and RS-232 control signals to the displays.

AV Connections Between Venues

The banquet hall also has bi-directional NAV AV over IP connectivity with the Dillard Auditorium, increasing event capacity by 400 seats. Content from the banquet hall can be sent to displays in the auditorium, or the auditorium can supply content to the banquet hall.

According to WSSU’s Screen, the latter option came in handy during a heavily attended strategic plan presentation conducted by the Chancellor. The event took place in the auditorium, which filled to capacity. Multiple studio-caliber cameras connected through a live production switcher to a NAV encoder allowed the overflow crowd to watch from the banquet hall, as well as streaming to YouTube via an SMP 352 streaming media processor.

Commenting on how Extron NAV technology makes this possible, Screen says, “To get that kind of AV distribution capability with just one network cable pull? I’m so impressed with that.”

Streaming, Recording & Software Codec Conferencing

An SMP 352 Dual Recording Streaming Media Processor receives HDMI from two NAV decoders, as well as two DSP-enhanced analog audio channels. WSSU uses the SMP 352 to record and stream events from both the banquet hall and the auditorium. This allows events and conferences to be disseminated to wider audiences beyond the confines of the two venues.

Distant participants can also join events interactively via web-based software codec applications like Zoom. The soft codecs run on the AV system’s PC, which is looped into the AV over IP network via a NAV encoder and decoder.

NAV Wallplate Encoders Located Near Each Projection Screen

In keeping with the concept of making the room layout flexible for all types of events, a NAV wallplate encoder is located next to each of the five projection screens in the banquet hall. No matter which screen the presenter chooses to use as the main screen, there is an encoder nearby where they can plug in their laptop or other HDMI content source. NAV wallplate encoders are also located near each of the two cameras on the hall’s North and South walls, allowing the cameras to feed their HDMI content into the AV over IP network.

Clear, Powerful Sound in All Venues

The IP network also distributes audio, relying on Dante and AES67 network connectivity. Audio sources include program audio from presenters’ laptops, delivered through NAV wallplate encoders. Eight wireless mics provide audio from presenters and attendees. Sixteen SoundField ceiling speakers in the dining hall are driven by a NetPA four channel amplifier with 100 watts per channel.

A NetPA amplifier with two 100-watt channels drives six SoundField speakers in the pre-function area. Both amplifiers receive their inputs from the Dante audio network. Assistive listening transmitters at the North and South walls connect to the Dante network via AXI 22 AT D Dante audio interface wallplates and provide full coverage of the room for attendees who are issued portable auditory assistance receivers.

AV System Operation Through Touchpanels

Event organizers and presenters control the AV system at five TouchLink Pro 10″ touchpanels on the banquet hall walls next to each projection screen. Intuitive GUIs control the AV system power, raise and lower projection screens, route any AV source to any screen, and set up streaming and Zoom sessions. By entering a password at the home screen, AV technicians access a set of technical GUIs for performing advanced system configuration.

The touchpanels work together with an IPCP Pro xi control processor, an IPL EXP expansion interface, and the NAVigator AV over IP system manager to control all AV system functions. Using Extron Control for iOS, the control system mirrors the touchpanel GUIs via Wi-Fi to an iPad, enabling wireless control from anywhere in the room. Recursav designed and implemented the touchpanel GUIs using Global Configurator Professional and GUI Designer software.

A Flexible Space

On his first walkthrough of the McNeil Banquet Hall, WSSU Chancelor Elwood Robinson was inspired to post a panoramic photo of the space to his Facebook page with the comment, “The transformation of the Anderson Ball Room into a ‘State of the Art’ teleconferencing and technology center is amazing. I was blown away during my visit this morning!”

If the banquet hall’s packed booking schedule is any indication, those in the academic community and in the surrounding Winston-Salem community are blown away too. The hall hosts everything from educational symposiums to awards ceremonies, business meetings, weddings and memorials. First class food catering service and sophisticated multimedia capabilities make the McNeil Banquet Hall a natural choice for those seeking a convenient, cost-effective event space.

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Mersive’s Solstice Collaboration Solution Now Offers Education-Friendly Budget Model https://mytechdecisions.com/news-1/mersives-solstice-collaboration-solution-now-offers-education-friendly-budget-model/ https://mytechdecisions.com/news-1/mersives-solstice-collaboration-solution-now-offers-education-friendly-budget-model/#respond Fri, 19 May 2023 19:30:33 +0000 https://mytechdecisions.com/?p=48518 Mersive Technologies, the Denver, Colo.-based provider of enterprise-ready collaboration tools, announced a new way for the education industry to acquire its Solstice collaboration solution that accommodates the typical education ‘use-it-or-lose-it’ budget model. Mersive Technologies’ Solstice platform is a collaboration tool for the education market, transforming learning spaces by enabling group collaboration, enriching lesson content and […]

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Mersive Technologies, the Denver, Colo.-based provider of enterprise-ready collaboration tools, announced a new way for the education industry to acquire its Solstice collaboration solution that accommodates the typical education ‘use-it-or-lose-it’ budget model. Mersive Technologies’ Solstice platform is a collaboration tool for the education market, transforming learning spaces by enabling group collaboration, enriching lesson content and promoting student-teacher engagement.

Mersive’s Solstice Pod for Education

For educational institutions only, the Solstice Pod for Education is available for purchase outright without the need for a subscription as of the Solstice 6 release. The base Solstice Pod for Education comes with all of the Solstice Pod core features and software updates, plus support for the lifetime of the Pod. An introductory version of Solstice Cloud is also included with upgrade options available for analytics and monitoring.

Additional features for Solstice Pods for Education are available à la carte for a one-time fee, such as Solstice Active Learning and Solstice Conference. Solstice Active Learning is a quick-to-deploy and easy-to-use feature that allows instructors to drag-and-drop video feeds among multiple displays, while Solstice Conferencing makes learning spaces interoperable with all major conferencing platforms by wirelessly connecting conferencing services on users’ laptops. Solstice Pod for Education will be sold directly through Mersive’s certified channel partner network.

“We listened carefully to our customers in the education industry and are happy to make Mersive Solstice easier to specify and deploy in education,” says Joel Carroll, EVP of sales for Mersive. “With this new pricing model for educational institutions, IT and AV pros will be able to take advantage of the budgets they have for their technology upgrade cycle, without ongoing subscription charges.”

Mersive Technologies at InfoComm 2023

The new Solstice 6 release will premiere at InfoComm 2023, with updated features that make deployment and end user connectivity easier and faster than ever, say the company. Attendees are invited to visit Mersive Technologies at booth #4875 to experience collaboration innovation firsthand. 

Another version of this article originally appeared on our sister-site Commercial Integrator on May 19, 2023. It has since been updated for My TechDecisions’ audience.

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