DisplayNote Screen Sharing Software Updates October 2024

Enhanced Session Control with “Control Your Session”

The “Control Your Session” feature allows users to manage screen sharing from their personal devices, ensuring control over session flow. Integrated with Moderator Mode, it restricts screen sharing to invited participants, giving presenters the freedom to manage sessions securely and efficiently from anywhere in the room.

Related: DisplayNote and Promethean Partner to Enhance Meeting Rooms

Infrared Remote Compatibility for Broader Hardware Support

DisplayNote has expanded compatibility with infrared remote controls, making it easier for users to interact with the screen on both interactive and non-touch displays. For screen manufacturers, this means their hardware solutions can cater to a wider range of users, providing flexibility and ease of use across different environments.

Commenting on the latest updates, Luke McSorley, head of product, says, “Our ‘Control Your Session’ feature gives users unmatched flexibility, allowing them to manage screen sharing seamlessly from their personal devices. Combined with Moderator Mode, it ensures that only authorized participants can share content, giving presenters full control over their sessions. Additionally, by expanding compatibility with infrared remotes, we’re enabling easier interaction with both touch and non-touch displays, providing greater versatility for screen manufacturers and end-users alike.”

Additional Features:

• Device Discovery for a Seamless Connection Experience: Connecting to devices is now more straightforward than ever. Whether using AirPlay, Miracast, or Google Cast, the Room Name will be the consistent identifier, reducing confusions and enabling quick, hassle-free connections.
• Audio Sharing with Window Content: Expanding on the “share a window” option, users can now share audio along with their content, providing a richer, more immersive experience.
• Access to DisplayNote Academy: users have access to tutorials, guides, and support via the newly integrated DisplayNote Academy link on the join page.

Another version of this article originally appeared on our sister-site Commercial Integrator on October 23, 2024. It has since been updated for My TechDecisions’ audience.

The post DisplayNote Updates Screen Sharing Software appeared first on My TechDecisions.

When recent school funding initiatives made it possible for the municipality to invest in education upgrades, Chuck Marzec, the district’s director of technology, turned to Larry Meister, president of IT solutions provider Mercury Networks. Meister, who has worked with the district for over a decade, collaborated with Marzec to determine which products and solutions would maximize learning benefits for the most students. Considering the timing, pricing, and available funding, they concluded that the LG CreateBoards could transform the experiences of every student and deliver forward-thinking classrooms that prepare students for a tech-filled world and job market.

The district last updated its projection-based classroom systems in 2012, before the explosion of new touch-sensitive smart boards that are sweeping across the education landscape. Attractive pricing helped convince the district that smart boards would be the most impactful, sustainable and widely deployable solution, offering greater capabilities than existing systems while standardizing every classroom to simplify daily management and long-term maintenance.

“LG’s easy-to-use CreateBoard interactive digital boards come at an incredible value, making them the best fit for Jamestown Public Schools. The district initially considered outfitting about half of its classrooms with a competitor product at double the price. With the CreateBoard, they’re essentially doubling their investment, creating streamlined experiences for staff and students in every room and school,” Meister explained. “The district’s previous projection systems were single-room solutions lacking significant communication options and new advances in interactivity or cloud-based learning tools. Now, with the LG CreateBoards, they have a unified 500+ display network that can be monitored, managed, and used to distribute content from a single location for morning announcements or emergencies. Additionally, the ability to set automatic on/off schedules ensures no energy is wasted, eliminating one task for today’s busy teachers.”

The district is excited about what the technology can unleash in terms of classroom participation and faculty lesson plans, including simple access to popular web-based tools such as Google Classroom. The 40-point multi-touch digital displays allow a variety of interactive lesson plans and activities that can invite multiple students to use the board at once, in addition to convenient streaming and mobile device connections for educators and students alike. For instance, teachers can quickly log in to their accounts for Google and other services by scanning an on-screen QR code with their smartphone, and then leave the room knowing that the display automatically logs out of all accounts when the wireless connection is severed.

“It’s hard to overstate the value of standardized solutions for our students, faculty and district as a whole,” Marzec says. “Running a school or district involves a lot of moving parts, and when we have teachers who may use multiple classrooms or even multiple buildings throughout a day or a week, giving them the same tools everywhere ensures there’s no time lost sorting out technical issues or troubleshooting compatibility with their prepared lessons. The same is true for today’s students who have never known a world without touchscreens. With a streamlined experience year after year, they can become fairly advanced users of the LG CreateBoard technology throughout their education, helping develop explicit technical skills alongside the school’s curriculum.”

With LG CreateBoards, teachers can easily augment lessons with presentations or videos, screen share lessons or content from their own devices and enable students to screen share projects from their devices. With the new centralized control capabilities, Jamestown Public Schools can also easily deliver video morning announcements to every room without any action required from teachers. Lessons can be saved and stored online for later viewing and study, including live annotations over text or video that enable teachers to provide context, information or discussion to delve further than standard textbook descriptions or pre-prepared content.

LG CreateBoards Enhance Teaching

According to Jason Hubbard, senior account manager for education at LG Business Solutions, implementing CreateBoards can also fundamentally change how teachers approach the classroom by freeing them to leave their desk when using digital resources.

“The two-way connection between laptops and the LG CreateBoard means that they can control and manipulate their computer or content from the CreateBoard, unlike a projection system or other non-smart solution where they have to be at the desk to exert control,” says Hubbard. “This offers educators greater freedom of movement and caters to a variety of teaching styles, which can aid engagement and attentiveness, directly affecting student and school outcomes.”

When consulting Mercury Networks, the district considered different manufacturers and options, landing on the LG CreateBoard solution based on capabilities, manufacturer support and cost. The upgrade project began with 10 initial installations at the high school, then an expansion to five schools, and then the final decision to outfit every classroom all at once ahead of the 2024-2025 school year. Each room’s audio solution is also being upgraded to provide better sound quality and ensure long-term consistency for all users.

“We are excited to see our teachers and students leverage these technologies for greater collaboration and enhanced discussions in a way that encourages participation and connects with students’ daily experiences and digital lifestyles,” Marzec adds. “Additionally, buying into LG’s ecosystem has offered us new opportunities to consider deploying connected digital signage displays in hallways, cafeterias, entrances and other public spaces to provide school messaging or community content such as student achievement reels or replays of events including sports, performances, guest speeches and extracurricular activities.”

Marzec also noted how LG’s attention to detail and willingness to provide assistance went above and beyond his expectations. In the past, technology providers had been much more hands-off, while LG acted more like a partner in terms of working to answer questions, resolve issues and ensure the district was fully satisfied with the outcome. The last installations concluded in early July 2024, with every classroom at every school ready to launch for the fall semester.

Another version of this article originally appeared on our sister-site Commercial Integrator on October 21, 2024. It has since been updated for My TechDecisions’ audience.

The post LG CreateBoards Enhance Teaching in Jamestown Schools appeared first on My TechDecisions.

The event illustrated two things:

1. how deep the roots of digitization have become globally;
2. the fragility of the global technology ecosystem, exacerbated by an overreliance on a select number of cloud providers.

This is a wake-up call for us all. Although not a cyber attack, imagine if a nation state was able to find and exploit such vulnerabilities through a coordinated and sustained attack?

It’s given us a glimpse into what cyber armageddon could look like; how should we respond?

The Interconnectivity Trade-Off

Dubbed “the largest IT outage in history,” the global technology outage was caused when an update to one of CrowdStrike’s pieces of software, Falcon Sensor, malfunctioned, paralyzing computers running Windows and resulting in widespread tech failures around the world.

While not the cause, the severity of the impact was only made possible as a result of the increasingly interconnected systems and software that have become so entrenched in our digital infrastructure. The effects were also inflamed by the global reliance on a select number of cloud providers – with Windows devices the worst impacted, many initially thought it was solely a Microsoft issue.

This dependency has brought with it many benefits – global connectivity, efficiency and innovation. But it’s a simple fact that it leaves us all more vulnerable. If a major cloud provider goes down or is impacted, the world grinds to a halt.

For many of us in the business of IT and security, questions are starting to be asked about the trade-off: can we find a way to remain connected, but become more resilient and lessen the impact of events like these?

The initial discussion has been around reassessing cloud strategies, such as avoiding the automatic updating of patches. Some may also be thinking about a multi-cloud approach, where more than one cloud provider is used to ensure continuity if one goes down – “Microsoft is down? That’s ok, we can just switch to Google.” However, despite being a relatively simple undertaking, it would be an expensive luxury that’s out of reach for most.

Build Something from the Ground Up

Rather than trying to patch up ever more complex and interdependent legacy architecture, company boards should use this opportunity to explore shifting their legacy digital architecture to something built from the ground up and future proof.

That is, firms should be viewing this as an opportunity to run an entirely new, low-cost, digital infrastructure in parallel, which is independent of their primary cloud provider and legacy applications. The idea is that in the case of a major systems outage, organizations would have the ability to seamlessly switch over to this secondary infrastructure without manual intervention, allowing them to perform critical functions throughout the crisis. This infrastructure would be backed up with essential data, with advanced security protocols to protect against cyber threats. As a minimum, this provides an out-of-band communications channel for the board and senior management to tell staff and clients what to do and ensures they are not swamped by fraudulent scams after the Crowdstrike outage.

Imagine an airline affected by a major software outage. Having an independent backup system would allow them to continue day-to-day operations such as booking passengers, handling ticket changes and scheduling flights. Instead of relying on extensive manual interventions to recover the primary system, backup protocols would prevent disruption while the main systems are brought back online.

Any solution developed in this way needs to be quick-to-implement and must be able to initiate a contingency command and control process, handle basic tasks and keep the company running in the event of a major attack or outage. Our mission critical clients are beginning to build these fail-over systems that can handle basic tasks and keep the company running in the event of a major attack or outage. In some instances, these shadow systems operate entirely through a mobile messaging platform.

Continuity and Resilience are Possible

As businesses now begin to revisit how they can ensure a return to business as usual as quickly as possible when disaster strikes, they should not be clouded by all the technical terms and confusing offerings, and just focus on three simple and fundamental principles when assessing their current and future risks: completeness, accuracy and validity.

Shifting legacy digital architecture towards something that is built from the ground up ticks all these boxes.  Moreover, it addresses the inter-connectivity, inter-dependency and relatedness and reputational risks that we all face in the digital world today. This may just be the difference between surviving the next global meltdown or being left in its wake.

Andersen Cheng is the founder and chairman of Post-Quantum.

The post CrowdStrike Cyber Armageddon: How Do Firms Now Build Resilience? appeared first on My TechDecisions.

The White House Center for Science and Technology Policy defined the five core principles that underpin the Blueprint for an AI Bill of Rights. In July 2023, several large technology companies including Google and Meta convened at the White House to announce voluntary commitments advancing the safe, secure, and transparent development of AI. The latest order sets out to define standards for safety and security, advance equity and civil rights, promote innovation and competition, and ensure transparency to protect consumers. This sweeping order also promises to foster strong international collaboration to ensure the same principles guide global AI development. Let’s delve into the key areas and explore five main takeaways.

1) Defines New Standards for AI Safety & Security

The executive order requires that companies developing the most powerful AI algorithms notify the government when they are training these models and share critical safety test data with the U.S. government. This will apply to models that may pose national security, economic, public health, and safety risks. The National Institute of Standards and Technology (NIST) will develop rigorous standards to ensure that AI systems are secure and trustworthy prior to their public release. The order also builds on the Biden-Harris Administration Artificial Intelligence Cyber Challenge (AIxCC) with a cybersecurity program that encourages the adoption of AI tools to flag and mitigate vulnerabilities in critical software.

2) Emphasizes Privacy & Data Protection

The Biden Administration’s order is developing programs that will evaluate and develop best practices for federal agencies to protect data privacy for Americans. This program will fund the creation of a Research Coordination Network which will collaborate closely with the National Science Foundation to encourage widespread adoption of cutting-edge privacy technologies by federal agencies. This order also requires that federal agencies be provided with stronger guidance on how they collect and use commercially available information in order to mitigate the risks posed by AI.

3) Advances Equity & Civil Rights

The Blueprint for an AI Bill of Rights identifies algorithmic discrimination as an emerging area that undermines equality and civil rights. Guidelines and best practices will be developed to help ensure that AI is used responsibly in the criminal justice system, benefits programs, federal contractors, landlords, and in workplaces. Federal law enforcement agencies will be equipped with the knowledge, skills, and tools to properly investigate and prosecute civil rights violations that involve the use of AI.

4) Advocates for Patients, Workers & Consumers

Society enjoys real benefits from AI applications — including improved healthcare research and delivery, greater productivity, and more personalized experiences in several settings. However, AI brings with it increased workplace surveillance, bias, and potential for discrimination in medical, employment, consumer, and educational settings. The White House Executive Order on Artificial Intelligence benefits workers by defining guiding principles and best practices to ensure employers do not misuse AI to exploit or discriminate against workers. It also establishes a budget to ensure that AI is used effectively and ethically for the development of lifesaving healthcare treatments and to correct healthcare practices.

5) Promotes American Leadership in AI Innovation & Fosters Competition

This order, along with others issued in recent years, fosters breakthrough innovation by authorizing pilot programs, grants and education opportunities. It also emphasizes the need for international, multi-disciplinary collaboration to ensure that the future of AI is safe and trustworthy everywhere. To this end, the State and Commerce Departments will lead international efforts to institute effective frameworks and accelerate the creation of crucial international AI standards that will mitigate risks while still allowing people to take advantage of AI’s many benefits.

The executive order’s standards, best practices, and principles lay a strong foundation for developing responsible, equitable AI systems. The U.S., in collaboration with international partners, aims to ensure that AI is trustworthy, upholds individual rights, and its fullest potential is maximized to support critical global initiatives. AI is still in its early stages, but this Bill marks an important milestone.

Jennifer Mullen, Emerging Technology Solutions at Keysight Technologies (KEYS)

The post 5 Things You Need to Know About the White House Executive Order on Artificial Intelligence appeared first on My TechDecisions.

For decades, writers and filmmakers have imagined dystopian futures where AI displaces and tries to destroy humanity. So, it’s understandable that people are apprehensive about generative AI’s foray into the workplace. It’s important to acknowledge AI’s transformative effect on workplaces, industries, economies and everyday life in ways we’re just starting to envision.

Even before ChatGPT came on the scene, researchers projected AI would displace 85 million jobs by 2025, but that same study also predicted 97 million new jobs will be created. Organizations that embrace and develop AI, provide incentives for employees to use it and create a human-centric culture where AI helps employees succeed at work will win the future.

As CTO of a team that recently launched a successful AI product for the global employer of record market, I’m optimistic — not only about the value of the technology but also for the employees whose knowledge and expertise AI will augment. Here’s a closer look at how employees and AI complement each other’s strengths and can work together to create business value within a human-centric company culture.

AI Should Augment Human Capabilities Rather Than Replace People

To address the elephant in the room, AI won’t replace human knowledge workers. It requires our insight into what’s happening in the real world to grow and learn to accomplish new tasks. According to some studies, approximately 90% of content online is predicted to be AI generated by 2026, i.e., synthetic data. In some scenarios, synthetic data is useful for training specific models. In fact, a 2021 leveraging synthetic data to refine AI-powered fraud detection tools.

But past a certain point, synthetic data can corrupt large language models due to LLMs depending on unique, creative insight related to real-life events, systems and trends to produce reliable answers. Models like ChatGPT may curate and repurpose existing content, but they also rely on human knowledge and creative thinking that transcends linear reasoning. For example, if companies are trying to hire, recruit and pay international talent, turn to AI for the latest HR best practices, which often change in response to new legislation and emerging trends, they’d need to use an AI model that incorporates human expertise to ensure accurate answers.

Some of the most exciting applications of generative AI are solutions that combine proprietary business expertise with LLM platforms to create a generative AI chat interface. This type of knowledge base can expedite delivery of information to internal and external customers and become a more valuable business asset over time as it learns and improves. But that’s only the case if company leaders think of employees not just as people who help administer the technology but as partners in a sociotechnical system, where people and AI work together, each making contributions to generate value.

Redefining Employee Roles in AI-Powered Industries

The best way to create a system where interactions between humans and technology create value is to build AI solutions in collaboration with employees, not as a separate project to replace them. This is especially important in industries that offer expertise and knowledge as their primary product.

A productive AI-human partnership will require new ways of thinking about how to deliver knowledge to customers. For example, in some jobs, employees apply expertise by responding to emails, submitting helpdesk tickets or collaborating with customers on phone calls. A new role for those employees might be analyzing emerging trends, writing content and training models, bringing the same expertise to solve customer problems in a novel way.

To develop AI solutions that augment employee expertise and knowledge, technology leaders will first need unfettered access to company data — including information that might be difficult to reach due to the use of legacy systems. They’ll also require AI-specific talent to help build out the solution, a blend of expertise from the software engineering and data science disciplines. That’s a commodity already in short supply, so finding people with the right skills should be a priority for an AI project.

Equally as important, building AI solutions will require incentives across the workforce to fine-tune the generative AI solution after launch. As the model ingests more and more information, it learns and becomes more adept at solving problems. Employers who bring more people into the conversation with AI will create additional value by providing multiple perspectives. So, if a customer has a question, the AI chat interface can provide an initial answer that can later be refined by human partners to create a solution that includes well thought-out strategies.

Building a Human-Centric Culture

So how can companies create a generative loop where humans and AI work together to constantly improve output? My AI project team created a chat interface that automates some of the mundane and time-consuming aspects of our knowledge workers’ jobs, and this has proved to be a powerful motivator for employees to keep engaging with the system. It frees staff from tedious tasks and gives them more time to focus on higher level work. That benefit answers the “what’s in it for me?” question that employees naturally ask themselves.

Other real-world examples of ROI from our AI project include employees getting instant answers to questions, when before they used to have to wait hours or days for a subject matter expert to weigh in so they could resolve an issue for a client. Another internal user called the chat interface a gamechanger because it can instantly access data across multiple systems that a person would have to laboriously assemble by consulting several different applications and datasets.

If you can create an architecture that seamlessly accesses data companywide and put together an innovation team that’s encouraged to experiment and explore new possibilities with emerging AI technology, you can build a solution that adds value immediately. And if you operate within an environment where people are adaptable and motivated to access AI to fulfill your company’s mission, you can leverage that human-centric culture to transform the business.

Every business will adapt in its own unique way, but being transparent about how AI will affect roles, encouraging employees to embrace change and instituting a more collaborative approach are essential across the board. Ready or not, generative AI will continue to transform the way companies operate, and an AI-driven business transformation, that leverages human capital, can offer exciting opportunities for businesses to serve customers better and gain a competitive edge.

Duri Chitayat is CTO of Safeguard Global

The post Leading the Evolution Towards Human-Centric AI Work Cultures appeared first on My TechDecisions.

Be sure to also check out the slideshow, below, for more information on the products.

2024 TNT Commercial Winners

Audio Components

Lenbrook
Bluesound Professional BCS300 In-Ceiling Pendant Speaker

Audio Distribution Systems

Listen Technologies
ListenWIFI

Automation Software

Nanolumens
NanoSuite

Digital Signage Hardware

LG Business Solutions
LG MAGNIT 4K 136-inch Micro LED Display

Digital Signage Software

Samsung Electronics
Samsung VXT

Video Monitors

Sharp Electronics Corporation
PN-LC2 AQUOS BOARD Collaboration Displays

Installer Loudspeakers

Renkus-Heinz
OmniBeam

Display Mounts

Chief
Tempo Flat Panel Wall Mount System

Projector Mounts

Tempest
Fly

Network Management Solutions

Samsung Electronics
SmartThings for Business

Power Conditioning, Surge Suppression and Energy Solutions

Nice
Nice DC-12 IP Smart Power Manager

Project Management and Design / Web Software

XTEN-AV LLC
X-VRSE by XTEN-AV 

Conference Projectors

Christie
Christie 4K860-iS

Specialty AV Cables or Connectors

Pure Fi
Pure Fi Pro HDMI 2.1 Active Optical Cable

Audio Conferencing Components

Crestron Electronics, Inc.
Crestron Flex Pods

Cameras

Jabra
Jabra PanaCast 50

Collaboration

Barco
ClickShare Bar Pro

Interactive Whiteboards

LG Business Solutions
LG CreateBoard with ChromeOS Flex certified slot-in OPS

Videoconferencing Components

Crestron Electronics, Inc.
Crestron Videobar 70

Video Streaming Solutions

Epiphan Video
Pearl Nexus

Category Cable Distribution

Valens Semiconductor
VS6320: HDBaseT-USB3 Extension IC

Coax Video Distribution

ZyCast Technology, Inc.
U5 Single Channel 4K (HEVC) Encoder Modulator with Simultaneous RF and IP Out

IP Video Distribution

Audinate
Dante AV-H

Matrix Switchers

BZBGEAR
BG-8K-1212MA | 12×12 8K Matrix Switcher w/ Audio De-Embedder

Videowall Hardware

Planar
Planar DirectLight Pro Series

Videowall Software

Samsung Electronics
Samsung Signage Setup Assistant

To see a list of all entries, click here!

Another version of this article originally appeared on our sister-site Commercial Integrator on January 31, 2024. It has since been updated for My TechDecisions’ audience.

The post 2024 Top New Technology (TNT) Awards appeared first on My TechDecisions.

Recent technological improvements have made hybrid meetings more effective. With the Bring Your Own Meeting concept, running video meetings from your own laptop in the meeting room, is only one click away. BYOM puts the user at the heart of the collaboration experience. However, other collaboration solutions put the meeting room and the technology first.

Different setups in the video-enabled meeting room

Today we can distinguish roughly 3 types of meeting room setups.

Empty room
For those rooms that are not yet equipped with any technology, you can bring all the benefits of ClickShare to them by simply combining ClickShare with AV equipment from one of our more than 120 global alliance partners.

 

Room with wired setup
In a wired meeting room, you can find a display, camera and audio. Whenever you want to connect to the display, you need to connect your laptop via a cable. With ClickShare, you get rid of the cable and make the setup much easier to use, wireless and hassle free.

 

Fixed conference room
You can even add ClickShare to a meeting room that has a fixed conference room setup, such as a Microsoft Teams Room. Sharing content in a face-to-face meeting or teleconference becomes effortless. With ClickShare you can easily switch between UC&C platforms mode and Bring Your Own Meeting mode.

BYOM room solutions offer the possibility to switch platforms and use the devices, videoconferencing platforms and setups users prefer. In a wired BYOM setup, you need an HDMI-cable to share content on screen, whereas in a wireless BYOM room, you use wireless collaboration solutions like ClickShare to get content on the room display.

Sometimes IT departments decide to roll out one video conferencing platform throughout the organization, accompanied with installation of the accompanying fixed conference rooms (Room systems). These provide a simple way to have a videoconference or a hybrid meeting. Microsoft Teams Rooms or Zoom Rooms offer a complete meeting experience.

What are users struggling with in fixed room setups?

These typical fixed room features can cause quite some frustrations for end-users, especially when they easily want to start meetings from their own devices.

1. Different rooms, different setups
1 in 2 is confused by different setups in different rooms
When you equip a meeting room, you want  users to be able to intuitively get started with the conferencing equipment installed. When having different setups, different peripherals and different room systems with dedicated user interfaces, that can be tricky and may lead to extra training, more IT tickets and lots of phone calls.

2. Cable troubles
57% think it’s a hassle connecting the cable of the meeting room display
Which cable goes where? What do you do when you have multiple presenters? The search delays the start of the meeting or causes unwelcome interruptions. Moreover, when you want to switch presenters in a space with a fixed in-room system, there is only one cable available, and you must pass on that very same cable.

3. Platform troubles
65% is unable to connect to the meeting room system
Have you ever tried having a Zoom call in a Microsoft Teams Room, or a Teams call in a Zoom Room? Fair to say, that’s quite cumbersome. In a fixed room setup, you are prompted to use the video conferencing platform the room is designed for. Switching platforms is not an easy option.

4. Sharing content is hard
58% have issues with sharing content 

1. Wireless content sharing in a face-to-face meeting
   A room with a fixed in-room system is intrinsically inflexible. You have the option to share content with a cable. If you hop into a fixed conferencing room to have a face-to-face meeting, wireless content sharing can be a challenge. You need to book a video call, join the call and turn off the audio. Only then can you wirelessly share content without audio echoes.
2. Content sharing side by side
   Sometimes you need to compare documents and different presenters want to share content on screen. However, not every setup allows for multiple sources on screen or side-by-side sharing. A Microsoft Teams Room only has one cable to share content to the meeting room display, so switching presenters means handing over the cable in the meeting room.
3. Content sharing in a videocall
   Sharing content in the room does not equal sharing content in the video call. Sometimes, additional presenters need to dial into the video call as extra participant before they can share content in the video call as well. This can cause annoying audio interferences in the meeting room itself.
4. Content sharing from a mobile device
   Have you ever tried sharing a video or image from a mobile device in a fixed room? There’s no way to connect the cable to your phone or tablet. Nor are there features to enable screen mirroring via Airplay, Google Cast or Miracast.

5. No decent view on content & people
65% want to see people & content equally good
For the most equitable experience in a video meeting, you want to be able to see and connect with remote colleagues. Remote participants should have an equal part on the meeting screen as the content displayed. Not all meeting rooms have multiple screens, or a room display that is large enough (like 21:9) to show both people and content. In a Microsoft Teams Room, the full pixel space of the meeting display is not optimally used. There are always black borders around the shared content.

6. Unwelcome to guests
1 in 2 systems do not allow external guests to participate in collaboration
Working with complicated control panels, having no access to the company network or having to install software can only add up to the complexity of joining meetings for guests. In addition, guests are not always accustomed to the platform used in the fixed room or have the right account to start the video meeting. Which adds up to the complexity of sharing content.

7. Ad hoc video meetings are a nightmare
62% of meetings is unscheduled
Unplanned and unscheduled meetings in a fixed room take time, simply because the room setup does not allow for easy wireless content sharing in an ad hoc meeting. You need to schedule your call upfront before you can start the meeting from the room console.

8. Room systems can be costly
1 in 2 IT managers want to invest more in hybrid meetings
Rooms with fixed in-room systems often eat up your budget, as you installed high-cost equipment and have recurring license costs.

Moreover, meeting rooms with complex or malfunctioning video conferencing setups are usually not used often enough. Recurring technical issues with equipment are the main reason for users to stop using certain spaces. People don’t want to lose time with starting and running meetings. They simply want the setup to work.

The service tickets to fix issues simply take too much of your precious time. If you want to save on both money and time and enjoy a better ROI and higher adoption rates in your meeting rooms, you need a solution that is easy-to-use, easy-to-manage and a good investment in the long run.

What now?

Download our infographic.

Don’t worry, there are wireless collaboration solutions that help you improve the user experience in a fixed room. Download our Design Guide white paper, here.

The post What are your Biggest Struggles with Tech in UC Rooms?  appeared first on My TechDecisions.

The MXA920 incorporates Next Generation Array Architecture for improved directional audio pick-up and clear and natural speech. It’s easy to install and use, includes onboard IntelliMix DSP and provides voice lift, sound reinforcement. It also has camera-tracking capabilities for a premium videoconference experience. The MXA920 is certified for Works with Google Meet when combined with the ANIUSB-MATRIX and the Microflex MXN5W-C Networked Loudspeaker.

The MXA902, the latest addition to the Microflex Advance line, is a conferencing ceiling array microphone with integrated loudspeaker and IntelliMix DSP. Thus, it is suitable for small and medium-size meeting rooms when combined with the ANIUSB-MATRIX. As of today, Shure’s MXA920, MXA902 and ANIUSB-MATRIX are Works With Google Meet certified, the company says.

“We understand how critical it is to ensure seamless conferencing performance, which requires solid collaboration with UC platforms. By certifying both the Shure MXA920 and MXA902 for Google Meet, we support IT and AV professionals with reliable and innovative technology for enhancing the end-user experience,” says Julie Crawford, strategic alliance senior marketing manager at Shure.

Another version of this article originally appeared on our sister-site Commercial Integrator on November 10, 2023. It has since been updated for My TechDecisions’ audience.

The post Shure Microflex Advance MXA920 & MXA902 Receive Google Meet Certification, Enhancing Hybrid Meeting Experiences appeared first on My TechDecisions.

In today’s hybrid-work environments, individuals work from a variety of spaces, and in nearly every workspace, noise and poor sound quality can negatively affect collaboration and productivity. A recent Equipping Your Employees for Hybrid Work study found that 85% of work-from-home users struggle with audio issues, whether it’s from background noise from other participants or poor sound quality through computer speakers. The same study found that hybrid workforces aren’t properly equipped with modern collaboration tools, such as quality headsets.

“Zone Wireless 2 is Logitech’s top-of-the-line headset for skilled professionals who need technology with a high degree of control, precision and innovation,” says Prakash Arunkundrum, chief operating officer at Logitech. “We built Zone Wireless 2 with advanced technology for uncompromising performance at a lower carbon footprint.”

Zone Wireless 2 Features

Per a statement, the headset notably allows the user to suppress ambient noise from the other person’s side of the call, even if that person is not wearing a noise-canceling headset. The Advanced Call Clarity feature, activated through Logi Tune, uses AI to separate the other caller’s voice from their background. Noise-canceling mics suppress distracting sounds and near conversations through advanced beamforming technology that captures the user’s voice, thus creating a two-way noise suppression system.

Hybrid Active Noise Cancellation (ANC)

Hybrid active noise cancellation (ANC) blocks out ambient noise around employee workspaces such as keyboard clicks, nearby talkers and HVAC noises; and transparency mode, which helps users stay aware of their surroundings while wearing the headset, the company states. Upon setup on Logi Tune, users can use the Personal EQ feature to customize the headset to fit their individual hearing range through a self-administered hearing test.

Bluetooth and Smart Enumeration

As professionals transition through different scenarios in their workday, they can stay connected with multipoint Bluetooth and smart enumeration. According to the company, the patent-pending feature solves the problem users often experience when they leave their computer, lose connection, then return to a setup that appears to be audio-connected but isn’t. Smart enumeration is the result of communication among headset, USB-C receiver and the operating system to intelligently switch between headset and computer audio without the user having to manually toggle among audio sources or remove a dongle, says Logitech.

Battery Life

To power up professional busy work schedules, Zone Wireless 2 provides up to 40 hours of battery life, with talk time and listening time varying based on whether ANC is on or off. A quick five-minute charge provides up to one hour of talk time, says Logitech.

The headset include breathable earcups, available in graphite, off-white and rose colorways to suit professionals’ personality and style. While enjoying immersive sound, style, and comfort, professionals can tap or swipe on the ear cup to control media and volume using smart touch controls or enable on-ear detection in Logi Tune to automatically play or pause media when wearing or removing the headset.

IT Management

According to Logitech, IT teams can deploy Zone Wireless 2 to their workforce — the headset is certified for Microsoft Teams with a microphone for open office, Zoom, Google Meet, Google Voice, and Fast Pair. Integration with Sync, Logitech’s device management platform, provides a secure and scalable approach to remotely manage Logitech devices. Sync allows IT admins to update firmware and troubleshoot Zone Wireless 2, whether the headset is used remotely or in the office, from a single, cloud-based interface.

Zone Wireless 2 Sustainability Features

Sustainability is core to every design decision from the moment raw materials are sourced to the end-of-life of Logitech’s products, says Logitech. Zone Wireless 2 is designed to give users the ability to extend the life of their device by including interchangeable earpads and a replaceable battery, keeping more headsets on heads and extending the life of the headset.

According to the company, the plastic parts in Zone Wireless 2 include 20% certified post-consumer recycled plastic to give a second life to end-of-life plastic from old consumer electronics, and the aluminum in Zone Wireless 2’s decoration ring and temple extension are made by a process that uses renewable energy instead of traditional fossil-fuel energy.

The paper packaging of Zone Wireless 2 comes from FSCTM-certified forests and other controlled sources. Logitech says it is committed to creating a climate positive world by actively working to reduce our carbon impact. Zone Wireless 2 is certified carbon neutral. The carbon impact of the product and packaging has been reduced to zero due to Logitech’s investment in carbon offsetting and removal projects.

Zone Wireless 2 Pricing & Availability

Per a statement, the Zone Wireless 2 is available globally on logitech.com and through authorized resellers. The suggested price for the headset is $299 USD. To purchase through retail channels, Zone 950 is available in the U.S. and Canada (graphite only).

Another version of this article originally appeared on our sister-site Commercial Integrator on October 16, 2023. It has since been updated for My TechDecisions’ audience.

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Technology has been a passion of mine for a long time, so I have personally found it fascinating to watch the variety of opinions and perspectives unfold as technologies mature. It has challenged my thinking and preconceptions, and I recognize that as a leader and a human I need to address them.

I’ve covered everything from fundamental ethics and whether it is good or bad, through to more specific considerations like ‘what do I want from AI?’, and therefore ‘what might others want from it?’.

Naturally, it’s been hotly debated by my colleagues. The leadership team is considering how today’s and tomorrow’s versions of AI should shape our own role in AI creation and adoption.

We already know that artificial intelligence for IT operations (AIOps) is poised to take advantage of the benefits. At Avantra, we’ve long evangelized the value of automation to offset risk, better utilize skill and boost productivity and innovation. But the debate that surrounds AI has helped us understand that our next phase of technical development must be underpinned with even greater pragmatism and responsibility.

The latest numbers I saw suggest that every day, 100 million people are experimenting with the likes of ChatGPT and other Large Language Models (LLM), such as Bard. Numbers like this highlight the popularity and allure that machines still have. Just like the washing machine, if it makes life easier, why would you not use it?

Download: ChatGPT and Generative AI in the Workplace

Proceeding with Caution

However, even though world renowned university colleges are condoning the use of conversational AI tools, leading experts are urging caution — legalities, politics, economics and ethics are top of the list of concerns.

It was eloquently summed up by The Future Life Institute, which is made up of over 1,000 experts, in an open letter asking the industry to pause AI development, or risk humanity and society. LLMs are learning so much so fast, that we, as a species, haven’t had time to truly process the long term impact. Ethics are at stake.

Taking Responsibility is Urgent

I think it’s a responsible challenge. As I said before the headlines have provoked my own thinking to evolve and prompted me to consider whether such a warning could, should or even will stop our own industry from forging on.

This is where I think the application of AI must be balanced against the dilemma. Take the example of producing project documentation or new product technical summaries. Is using ChatGPT to create the first draft irresponsible or a boon for productivity, freeing up time for innovation in other areas? Similarly, with the introduction of ‘copilot’ tools, like Microsoft assistant, people can increase their productivity and have more time for other things, even just going to the gym. I can see how it could make a sustainable argument for a four day week and happier colleagues.

Can Conversational AI Help Our Industry?

Of course, in my world, the real advantage of introducing ML and AI is the ability to help customers find answers to the problems they face. Using conversational AI to mine a database of known and defined errors other businesses have encountered — be that on SAP or Google — would help practitioners arrive at answers far sooner and avoid a degradation in productivity.

The process would augment the value of the intelligence we aggregate and own and, as it’s a trusted source, accelerate decision making and the time to resolution (TTR). No human can realistically (nor would they want to) hold in their brain all the common problem scenarios and fixes.

I’ve tried to do this in my professional career, and though possible, it is exhausting. That’s why I believe, applying conversational AI to the common challenges our customers face would help highly qualified and skilled humans validate and implement the decisions they take.

I’d advocate that automating the interrogation of vast knowledge banks makes complete sense, especially when it helps skilled people get on with doing what they do best — running, managing, and developing world class ERP.

I should be clear that I am wedded to the notion that it’s important the wider industry runs the AI race in tandem with the ethics that protect humanity. We must thoroughly understand the implications at every point in development and put in place the checks, balances and regulation to ensure the values we hold dear are protected and enhanced, not obliterated.

In the world of AIOps there is real value to its adoption not least to ensure mission critical systems related to food supply or energy stay online. We must therefore consider the broad view of AI technology as well as our narrower domain. Only with a balanced view and appreciation of the accountability we assume as leaders, can we make the right choices.

John Appleby leads Avantra as the Chief Executive Officer. Before Avantra John served as the Global Head of DDM/HANA Center of Excellence at SAP and as the Global Head of SAP HANA solutions at Bluefin Solutions, subsequently acquired by Mindtree. John is a recognized thought leader in the SAP market and was part of SAP’s Mentors Group. John holds an MA in computer science from the University of Cambridge.

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