A new report from Salesforce demonstrates how small-and-medium-sized businesses are coping with the COVID-19 pandemic and how companies with a strong digital presence are better equipped to weather the storm. The research, the results of the fourth edition of the company’s Small & Medium Business Trends Report, is a culmination of a survey of more […]
Microsoft and Salesforce have patterned on a new integration that allows users to interweave customer and case records from Salesforce within the Microsoft Teams app. The integration will be offered to Sales and Service Cloud customers with Enterprise or Unlimited edition at no cost and aims to bring customer data typically stored in a customer […]
Salesforce has announced Work.com for Vaccines, a new tool to help governments and healthcare organizations manage vaccine programs safety and efficiently. The new technology, announced earlier this week, will give customers an end-to-end process by which they can design, build and manage vaccine programs at scale. It’s built on Work.com, Salesforce’s COVID-19 response solution that […]
Salesforce on Thursday announced a new integration with AI voice platform Red Box that aims to bring AI-powered insights to businesses to help drive sales performance improvements. The integration between the two companies, Red Box AI Bridge for Salesforce Einstein, enables organizations not using a Salesforce-embedded communication platform to capture high quality call and metadata […]
Salesforce has launched Work.com, a new family of technology solutions designed to help businesses and communities safely return to work and reopen. The new solutions are intended to help accelerate the response to COVID-19 in both public and private sectors by offering solutions like employee wellness assessment, shift management, contact tracing, emergency response management, grant […]
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