NEC has announced the general availability of its UNIVERGE BLUE EXTEND integrations platform for NEC’s UNIVERGE BLUE Cloud Services designed to provide customers with voice, chat video and contact center functionalities. Those services will be provided by UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE and can be combined with everyday business applications from leading enterprise […]
IT and electronics giant NEC is partnering with cloud-based unified communications firm Intermedia to launch two communication solutions for businesses of all sizes. The deal forms NEC UNIVERGE BLUE CONNECT and NEC UNIVERGE BLUE ENGAGE which the companies call a fully integrated cloud-based unified communications-as-a-service solution (UCaaS) and a contact center-as-a-service solution (CCaaS), respectively. The […]
LogMeIn is bringing a new offering to its remote work capabilities, this time for contact centers that brings contact center capabilities to any business. In a Wednesday press release announcing GoToConnect Support Center, the company notes the increase in remote work due to COVID-19 and highlights how its new Contact-Center-as-a-Service (CCaaS) offering can help organizations […]
Massachusetts-based contact center and workforce optimization software firm Aspect Software and workforce automation firm Intradiem are joining forces in a partnership that pairs each company’ strengths for the world’s largest contact centers. Aspect will pair its workforce optimization software with Intradiem’s workforce automation solutions centered around training, coaching and other real-time processes. Per terms of […]
Business communications firm Avaya and tech giant Microsoft have teamed up to offer Avaya’s contact center as a service platform on Azure. Avaya’s IX-CC platform will be hosted on in Microsoft’s cloud data centers in Abu Dhabi and Dubai, with the service being introduced initially in the Arab Gulf region and expanded to other global […]
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