SolarWinds Adds New Virtual Agent to Service Desk to Help Troubleshoot Easy IT Issues
New AI features in SolarWinds' IT service management solutions include a virtual agent designed to help lighten the workload for IT pros.
SolarWinds is adding new artificial intelligence and machine learning capabilities to its IT service management solutions and Service Desk, including a virtual agent designed to help users and IT professionals solve common IT problems. According to the Austin, Texas-based provider of IT management tools, the new intelligent solutions and Service Desk AI virtual agent aims […]