Zoom is launching key features of its Zoom IQ generative AI assistant designed to make the videoconferencing and collaboration platform easier to use, with the features now available through free trials for customers in select plans.
Specifically, the Zoom IQ tools launched today are Zoom Meeting summary and Zoom Team Chat compose, which leverage both large language models from ChatGPT creators OpenAI as well as Zoom’s own large language model.
Meeting summary allows Zoom Meeting hosts to create a summary powered by the company’s own AI models, and the hosts can then share it via Zoom Team Chat and email without having to record the conversation, Zoom says.
Hosts will receive automated summaries, which can be shared with both attendees and those who didn’t attend so they can catch up on what they missed.
Team Chat compose leverages OpenAI’s technology to enable Zoom Team Chat users to draft messages based on the context of a Team Chat thread in addition to changing message tone and length as well as rephrasing responses to customize text recommendations, the company says.
To use these Zoom IQ features, customers will need to go to the Zoom admin console and opt into the free trials for each feature. As part of the opt-in, customers will also select data-sharing options with Zoom. Account admins may change this data-sharing selection at any time. Customer data will not be used to train third-party models, the company says.
Zoom is working on several other AI-powered Zoom IQ features, including email compose, Zoom Team Chat thread summaries, meeting queries, whiteboard draft and whiteboard synthesize.
According to Zoom, its federated approach to AI leverages its own proprietary large language AI models, those from leading AI companies like OpenAI and Anthropic, and select customers’ own models.
Zoom wants that flexibility to incorporate multiple types of models to provide the most value for its customers’ diverse needs.
“With the introduction of these new capabilities in Zoom IQ, an incredible generative AI assistant, teams can further enhance their productivity for everyday tasks, freeing up more time for creative work and expanding collaboration,” said Smita Hashim, chief product officer at Zoom. “There is no one-size-fits-all approach to large language models, and with Zoom’s federated approach to AI, we are able to bring powerful capabilities to our customers and users through Zoom’s own models as well as our partners’ models.”
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