Five Ways to Reduce Desktop Support Troubleshooting Time
Gartner predicts digital employee experiences (DEX) will be crucial for IT by 2025. Here’s 5 strategies to streamline desktop support for seamless operations.
Automation
Now’s The Time to Focus on IT Productivity
How efficiently are you working? If you’re like many people, probably not as efficiently as you could – sometimes due to no fault of your own. The business impacts of this can be significant, however. Productivity plays a huge role in a company’s financial health. Recent data from McKinsey & Company shows that productivity has […]
Red Hat Summit 2023 Releases: AI, Automation, IT Management, Security
Red Hat is holding its annual Red Hat Summit event this week and judging by the enterprise open source software giant’s product announcements, the company is keying in on AI, automation, security and productivity enhancements. Like other tech giants, the company used its event to make important announcements in generative AI to help accelerate its […]
Report: Employees Want AI, Automation to Help Alleviate Burnout
ChatGPT and generative AI have dominated tech industry headlines in 2023 as the year is shaping up to be pivotal for AI and automation and they are applied to existing technologies to help organizations become more efficient and reduce burnout. According to a study from enterprise automation software firm UiPath, employees largely view AI as […]
The ABCs of Contact Centers: The Tech Driving Modern Customer Experience
The contact center industry is booming and for good reason — businesses are catching on to the transformative impact that a high-velocity contact center can have on their bottom line. Emerging technology is making contact centers more effective than ever before, and more importantly, helping to change their historically negative perception. According to Statista, the […]
Instabase Platform Now Available in Microsoft Azure Marketplace
Instabase, the San Francisco-based unified platform with applied AI for enterprises, announced the availability of its platform in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Instabase customers can now utilize the simplified billing and procurement features when using the Azure cloud platform with streamlined deployment and management. […]
This Week in IT: Sneaky Ransomware; Google, Army Partnership; Digital Transformation; Chinese Hackers
Editor’s note: There is a lot going on in the world of IT, from emerging technologies to digital transformation and new cybersecurity threats. However, we can’t possibly cover it all, so we’ll bring you This Week in IT, a curated summary of IT and enterprise technology stories each week. BlackByte ransomware group disables security products […]
Saleforce Expands Automation Product Suite
Salesforce, the San Francisco-based CRM provider, has added Flow for Industries, an expansion of its Flow product suite that utilizes low-code automation for those in financial services, healthcare and manufacturing sectors. The expansion includes products in select Industry Cloud base licenses. Salesforce says the new offering with enable businesses to complete more tasks with fewer […]
Sharp/NEC’s NaViSense AI Solution Helps Deliver Better Business Insights
In June 2022, Sharp NEC Display Solutions, a global provider of projectors and displays, in partnership with Guise AI, Inc., debuted NaViSense — a solution that leads to sharper audience insights and improved customer experiences across a multitude of industries. Utilizing computer vision, a form of artificial intelligence (AI) where computers can “see” the world, […]
Maryville University Utilizes AI-Powered Chatbot for Automated Support & Digital Coaching
Maryville University, located in St. Louis, Missouri, was founded in 1872 and is one of the oldest private institutions in the Midwest. With a student population of 10,200, the student body is very diverse, coming from all 50 states and more than 58 countries. The university’s vision is to be the innovative leader in higher […]
