Salesforce is bringing more AI capabilities to Slack with the announcement of Slack GPT, a new conversational AI experience integrated natively into the workplace communication and collaboration platform. According to Salesforce, the company is enabling the use of generative AI app integrations, different language models, and the power to tap into customer data insights from […]
Salesforce is continuing to dive headfirst into AI with new Salesforce Field Service innovations powered by its AI assistant Einstein GPT and Data Cloud designed to lower service costs and bring organizations new insights. According to the company, the new innovation leverages the full power of Salesforce and Service Cloud, including AI, real-time data and […]
Salesforce is launching Commerce Cloud, a new innovation designed to help companies better connect with their customers via an all-in-one unified platform that includes Einstein GPT for Commerce, a generative AI tool designed to help customers automate and tailor recommendations in Commerce Cloud. According to Salesforce, Einstein GPT for Commerce will combine real-time data with […]
ChatGPT and other new AI models are widely believed to be a game changer across many industries, including IT. However, IT leaders are also expressing concerns with implementing the generative AI too soon, according to new Salesforce research. The CRM giant’s survey of more than 500 IT leaders finds that 67% are prioritizing generative AI […]
Salesforce is the latest tech firm to integrate generative AI technology from ChatGPT creators OpenAI, launching Einstein GPT to help automate tasks in Salesforce, and a ChatGPT app for Slack. In addition, the company is also making a large investment in generative AI, launching a new $250 million AI fund to bolster the startup ecosystem […]
Salesforce, the San Francisco-based CRM provider, has added Flow for Industries, an expansion of its Flow product suite that utilizes low-code automation for those in financial services, healthcare and manufacturing sectors. The expansion includes products in select Industry Cloud base licenses. Salesforce says the new offering with enable businesses to complete more tasks with fewer […]
Identity verification provider Sumsub has launched its solution on the Salesforce AppExchange to give customers easier ways to onboard and verify their global users. According to Sumsub, its platform can help convert more customers, speed up verification, reduce costs and combat digital fraud. Sumsub’s solutions, built on the Salesforce platform, are now available on Salesforce’s […]
IBM and Salesforce are partnering to help organizations return to work by verifying the health and COVID-19 vaccination status of employees while preserving privacy in a new integration solution. The end product is the integration of the IBM Digital Health Pass with the Salesforce Work.com Workplace Command Center, which is designed to give customers one […]
Just days after reports surfaced about a possible deal, customer relationship management provider Salesforce has announced a deal to acquire enterprise collaboration platform Slack in a deal worth $27.7 billion. In an announcement, the companies say combining Slack with Salesforce Customer 360 will be “transformative for customers and the industry,” creating an operating system for […]
Salesforce on Thursday launched Revenue Cloud, a new solution designed to give organizations the agility to make the buying process faster and easer while accelerating new revenue streams and improving efficiency. According to Salesforce, Revenue Cloud brings together CPQ and billing, partner relationship management and business-to-business commerce capabilities to help organizations take control of their […]
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